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- Tasks: Resolve disputes and help people reach positive outcomes in a fast-paced environment.
- Company: Join a supportive team at a leading complaints handling organisation.
- Benefits: Hybrid working model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping others navigate challenging situations every day.
- Qualifications: Strong communication skills and ability to handle data effectively.
- Other info: Flexible work-life balance with a focus on your individual needs.
The predicted salary is between 18600 - 43400 £ per year.
Location: Hemel Hempstead (Hybrid), salary approx. £31,000
Are you a natural problem-solver with a passion for fairness, communication and helping people reach positive outcomes? Do you thrive in a fast-paced environment where every day brings something different? If so, this could be the perfect next step in your career.
We're looking for a proactive, curious and resilient Complaints Handler to join a high-performing team supporting multiple schemes. This is a role where you'll think on your feet, confidently make decisions and directly influence how disputes are resolved.
In this position, your judgement matters. Your communication makes a difference. And your work ensures parties get fair, timely resolutions.
What You'll Be Doing
No two days are ever the same and that's what makes this role so rewarding. You will:
- Take the lead in reviewing and progressing deposit disputes across various schemes, all within set timelines
- Spot opportunities for early resolution, helping tenants, landlords and agents reach agreements without the need for formal adjudication
- Engage directly with both parties, mediating conversations and preparing settlement agreements when they reach common ground
- Process settlement payments with total accuracy, ensuring all details are correct
- Manage your own caseload independently, juggling multiple active cases and prioritising effectively
- Request and review information, guiding parties through next steps and ensuring all cases move through the process efficiently
- Maintain impeccable records, capturing clear notes and case histories
- Handle queries from internal colleagues and external customers
- Draft non-standard adjudication decisions and oversee accurate payments following those decisions
- Identify special circumstances, such as bankruptcy or court action and follow the correct processes
- Monitor 'on hold' cases, ensuring nothing falls through the cracks
- Stay on top of correspondence, responding to emails promptly and professionally
What You'll Bring to the Team
To excel here, you'll need to be someone who:
- Can confidently handle large volumes of digital information
- Is strong in data analysis and comfortable navigating MS Office, especially Excel
- Communicates brilliantly - both in writing and over the phone
- Has a calm, supportive approach when dealing with people in dispute
- Delivers excellent customer service
- Can apply legislation and Scheme Rules with accuracy and confidence
- Thrives when working toward daily targets and time-sensitive deadlines
Where You'll Be Working
The team is based in Hemel Hempstead and you'll enjoy a hybrid working model, giving you the flexibility to balance office collaboration with focused work from home.
If you're looking for a role where your decisions matter, where you'll help people navigate challenging situations and where every day keeps you thinking, this is your chance to join a team that truly values your contribution.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Complaints Handler employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about resolving disputes, think of examples from your past where you’ve successfully handled conflicts. Be ready to share these during your interview to demonstrate your capabilities.
✨Tip Number 3
Show off your communication skills! Whether it’s through a phone call or face-to-face, make sure you convey your thoughts clearly and confidently. Remember, you’ll be mediating conversations, so showcasing your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight specific examples where you've successfully resolved disputes or handled complaints. We want to see how you think on your feet and make decisions that lead to positive outcomes.
Communicate Clearly: Since communication is key in this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically so we can easily understand your points.
Tailor Your Application: Make sure to tailor your CV and cover letter to the job description. Mention your experience with data analysis and customer service, as these are crucial for a Complaints Handler. We love seeing how your background fits our needs!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to avoid disappointment. The sooner we see your application, the better!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler inside out. Familiarise yourself with common disputes and resolutions, as well as the relevant legislation and Scheme Rules. This will help you demonstrate your knowledge and confidence during the interview.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively handled disputes or difficult conversations in the past. Practice articulating your thoughts clearly and calmly, as this will reflect your ability to manage sensitive situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved conflicts or found creative solutions to problems. Be ready to discuss these examples in detail, highlighting your proactive approach and resilience in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of disputes you might handle, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
