At a Glance
- Tasks: Engage with customers, sell tickets and memberships, and provide top-notch service across all channels.
- Company: Join the vibrant Tate team, known for its creativity and collaboration.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a fast-paced setting with a supportive team that values your input.
- Why this job: Be part of a cultural institution and make memorable experiences for visitors.
- Qualifications: Strong communication skills, customer service experience, and a passion for art.
The predicted salary is between 22000 - 26000 € per year.
As a Membership and Ticketing Services Assistant you will work on the ticket desks and our contact centre confidently selling tickets, membership and related products, building customer relationships and delivering the type of high‑quality service and information that people like to talk about whether face to face, over the phone or via email. The role can be busy and will challenge you at times, but we are a friendly team who share ideas and support each other.
Responsibilities
- Provide welcoming, engaging, and personalised conversations with our customers, visitors, and members across all channels and on behalf of all Tate sites and activities.
- Provide timely, first point resolution to a customer, visitor, and members' queries across all channels.
- Deliver a concierge level of service to our members.
- Be accountable for driving sales of all products, across all channels.
- Providing a 'One Tate' experience for our visitors, customers, and members.
- Sell tickets, converting to Gift Aid, and other related products.
- Actively promote and convert customers and visitors to our membership scheme across all channels and including in‑gallery mobile sales activities such as queue recruiting.
- Sell Commerce, Eats, and other related products to provide a one‑stop‑shop for our customers, visitors, and members.
- Accurately collect all customer data, inline with GDPR and department guidelines.
- Champion the voice of the customer and our members, feeding back ideas, improvements, and comments.
- Actively seek out Tate‑related content, gaining knowledge to act as ambassadors about our galleries, products, events, and policies.
- Maintain up‑to‑date knowledge of ticket types, members, Commerce and Eats products, promotions, and events; actively promote these and look for opportunities to upsell through quality conversations.
- Act as the Tate central switchboard for incoming business‑related calls.
- Use your own skills to train new team members and colleagues from across the wider business in all aspects of our department.
- Participate in all service and sales initiatives and telemarketing campaigns.
- Follow departmental cash handling and till management procedures, performing accurate till reconciliations and keeping till errors within departmental standards.
- Follow all regulatory and departmental policies to provide accurate information and compliant service and sales of all products.
Qualifications
- You will be hardworking and a strong team player with an energetic, fun, and service‑focused attitude.
- You will have outstanding interpersonal skills and be able to deliver outstanding experience to all our audiences, converting them to buy, join, donate, and participate.
- Be passionate about providing excellent customer service and enjoy engaging with people from different backgrounds and creating a positive experience.
- Have proved experience working in a front‑line, retail, sales‑focused or customer‑service environment.
- Be a strong communicator who is great at explaining things clearly and confidently, both verbally and in writing.
- Like to take personal responsibility for dealing with issues and always make sure you deliver on your commitments.
- Have an awareness of, and commitment to, the principles of dignity and respect.
- Thrive in a very busy environment where your organisation skills help you to get things done on time and to a consistently high standard.
- Be a confident salesperson who proactively seeks out and enjoys proactive sales opportunities.
- Enjoy being part of a team and like to create and maintain positive relationships with those around you.
- Have the resilience to respond to challenges positively and constructively.
- Be confident and competent using a computer and understand office systems such as Microsoft Office, Tessitura, OpenScape, IE/Chrome, Outlook.
- Enjoy working flexible hours including regular weekends and unsociable hours.
- Comfortable with late night working and travelling.
- Able to work accurately with figures, with good attention to detail and experience of cash handling and other methods of payment.
- Have an interest in, and commitment to, the work of Tate.
Membership & Ticketing Assistant in City of Westminster employer: Tate
Tate is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about art and customer service. As a Membership & Ticketing Assistant, you will thrive in a dynamic environment where teamwork and personal growth are encouraged, with opportunities to engage with diverse audiences and contribute to the success of our galleries. Enjoy flexible working hours, comprehensive training, and the chance to be part of a renowned institution dedicated to delivering outstanding visitor experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Membership & Ticketing Assistant in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, dive into Tate's mission and values. This way, you can show how your passion for art and customer service aligns with what they stand for. Plus, it’ll help you answer questions more confidently!
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on showcasing your customer service skills and how you handle busy situations. The more you practice, the more natural it will feel when you're in front of the interviewer.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences that highlight your sales skills and ability to connect with customers. These anecdotes will make you stand out and show that you’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Membership & Ticketing Assistant in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people. Remember, we’re all about creating positive experiences!
Tailor Your Application:Make sure to tailor your application to the Membership & Ticketing Assistant role. Highlight your relevant experience in customer service and sales, and mention any specific skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Tate!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you brush up on Tate's exhibitions, membership benefits, and ticketing processes. Being knowledgeable about what you’ll be selling will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, prepare to demonstrate your interpersonal skills. Think of examples where you've successfully handled customer queries or built relationships. Practising these scenarios can help you articulate your experience confidently.
✨Be Ready for Role-Play
Expect some role-play during the interview to assess your customer service skills. Prepare to engage in a mock conversation where you might need to sell a membership or resolve a customer issue. This is your chance to shine, so approach it with enthusiasm!
✨Emphasise Team Spirit
Highlight your ability to work well in a team. Share experiences where you’ve collaborated with others to achieve a common goal. The interviewers will be looking for someone who fits into their friendly team dynamic, so showing that you’re a team player is key.
