At a Glance
- Tasks: Assist customers with bookings via phone and email in a dynamic team.
- Company: Join a well-established corporate organisation with a supportive culture.
- Benefits: Earn £13.54 per hour with flexible shifts and a collaborative environment.
- Other info: Apply early for this temporary role; interviews happening now!
- Why this job: Make a difference by delivering exceptional customer service every day.
- Qualifications: Experience in customer service and strong communication skills required.
Location: Bedford (Office-based)
Working hours: Monday to Friday - (working the following shifts: 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm)
Pay rate: £13.54 per hour
Contract: Temporary
Start Date: Monday 15th June
About the Role
We are seeking a Customer Service Specialist to join the busy customer services team within a large, well-established corporate organisation. This is a fantastic opportunity to support with incoming, phone-based bookings. You'll be part of a focused, collaborative team that values accuracy and efficiency. The team is diverse, experienced, and committed to delivering exceptional service.
Key Responsibilities
- Liaise with customers via phone and email to book appointments
- Multi-task across administrative and customer service duties.
What We're Looking For
- Solid Customer Service experience with some admin experience
- Excellent IT skills
- Ability to multi-task and manage workload effectively.
- Strong communication skills and attention to detail.
Why Join?
Work for a leading corporate organisation with a supportive team. Competitive hourly rate.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Services - inbound in Cardington employer: Tate
Join a leading corporate organisation in Bedford as a Customer Service Specialist, where you'll be part of a supportive and collaborative team dedicated to delivering exceptional service. Enjoy competitive pay, flexible working hours, and opportunities for personal and professional growth in a diverse environment that values your individuality and promotes equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services - inbound in Cardington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient – just like you would be on the job!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the team and the role. Plus, it gives you a chance to see if it's the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Customer Services - inbound in Cardington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and admin skills. We want to see how you fit into our team, so show us what makes you a great match for this role!
Show Off Your Communication Skills:Since you'll be liaising with customers via phone and email, it's crucial to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points effectively.
Highlight Your Multi-tasking Abilities:We’re looking for someone who can juggle multiple tasks efficiently. In your application, give examples of how you've successfully managed various responsibilities at once in previous roles.
Apply Early Through Our Website:Don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of landing an interview. Remember, we’re keen on filling this position quickly, so get your application in early!
How to prepare for a job interview at Tate
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the key tasks like handling phone bookings and managing administrative duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers via phone and email, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will showcase your strong communication skills.
✨Demonstrate Your Multi-Tasking Ability
The job requires juggling multiple tasks, so be ready to discuss how you manage your workload. Think of specific instances where you successfully handled several responsibilities at once, and share those stories during your interview to highlight your organisational skills.
✨Emphasise Your Attention to Detail
Accuracy is crucial in customer service. Prepare to talk about times when your attention to detail made a difference, whether it was catching an error or ensuring a customer's needs were met perfectly. This will show that you value precision, which is essential for the role.
