At a Glance
- Tasks: Handle customer calls and resolve issues efficiently in a friendly team.
- Company: Join a major UK energy provider with a supportive contact centre culture.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for growth.
- Other info: Full-time role with 2 days remote work each week.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Previous call centre or customer service experience is essential.
The predicted salary is between 24000 - 28000 £ per year.
Tate is looking for a Customer Service Advisor in Cardiff to join a friendly, customer-focused contact center team with a major UK energy provider. This full-time role (37 hrs per week) involves handling high volume inbound customer calls to ensure First Call Resolution (FCR).
Responsibilities include:
- Identifying issues quickly
- Recording customer interactions
- Collaborating with colleagues to improve processes
The position is hybrid, with 2 days of remote work weekly, and requires previous call center or customer service experience.
Hybrid Customer Service Advisor: First-Contact Resolver in Cardiff employer: Tate
Tate is an excellent employer, offering a supportive and dynamic work environment in Cardiff that prioritises customer satisfaction and employee well-being. With a strong focus on professional development, employees benefit from comprehensive training and growth opportunities, alongside the flexibility of a hybrid working model that promotes work-life balance. Join a passionate team where your contributions are valued, and enjoy the unique advantage of working for a leading UK energy provider committed to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor: First-Contact Resolver in Cardiff
✨Tip Number 1
Make sure you know the company inside out! Research Tate and the energy sector so you can chat confidently about their services and values during your interview. It shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your call handling skills! Since this role is all about First Call Resolution, think of common customer issues and how you'd resolve them. Role-playing with a friend can help you feel more prepared and less nervous.
✨Tip Number 3
Don’t underestimate the power of your network! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like working at Tate. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly can sometimes give you a better chance. Plus, it’s a great way to show your enthusiasm for the role right from the start!
We think you need these skills to ace Hybrid Customer Service Advisor: First-Contact Resolver in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or call centres. We want to see how you've handled customer queries and resolved issues, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing how you connect your experiences to the role of a Hybrid Customer Service Advisor.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, brush up on your knowledge of the energy sector and the specific services offered by the company. Being able to discuss industry trends or recent news can show that you're genuinely interested and informed.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will not only help you answer accurately but also show that you value communication, which is key in a customer service role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your previous experience where you successfully resolved customer issues on the first call. Highlighting your ability to identify problems quickly and collaborate with others will align perfectly with the First Call Resolution goal.
✨Embrace the Hybrid Model
Since this role is hybrid, be ready to discuss how you manage your time and productivity when working remotely. Share any strategies you have for staying organised and maintaining communication with your team, as this will show you're adaptable and ready for the hybrid work environment.
