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- Tasks: Support customers affected by fraud with empathy and understanding.
- Company: Leading retail and commercial bank with a focus on customer care.
- Benefits: Earn £19.63 per hour, enjoy hybrid working, and receive full training.
- Why this job: Make a real difference in people's lives during challenging moments.
- Qualifications: Experience in a call centre and strong communication skills required.
- Other info: Part-time role with excellent career development opportunities.
The predicted salary is between 15 - 20 £ per hour.
Part Time position in Bradford for a 6 month contract, starting 30th March at £19.63 per hour. Tate is working with a leading retail and commercial bank to recruit for roles within their Fraud and Scams team. These roles support customers affected by the rising threat of fraud, ensuring they receive understanding, protection, and guidance during challenging moments.
The opportunity involves working as a Fraud Advisor, supporting customers daily when they need it most. You will be speaking with individuals who are victims of fraud or scams. Full training is provided to navigate these issues and secure positive outcomes while supporting vulnerable customers.
The key details:
- £19.63 per hour, paid via Umbrella
- Part Time: 25 hours per week
- 6 month contract
- Hybrid working, 3 days a week in the office
- Office based in Bradford City Centre
- Working hours: 13:00pm - 18:00pm Monday to Friday
- Start date: 30th March
What you will be doing:
- Supporting customers during vulnerable moments
- Building rapport through great conversations
- Showing personal resilience in challenging situations
- Championing customer experience with a personal touch
- Demonstrating empathy and understanding
- Developing knowledge about the latest fraud and scams
What we ask from you:
- Experience in a contact centre; Financial Services experience is desirable
- Exceptional listening and communication skills
- Strong teamwork ethic and motivation
- Desire to go above-and-beyond for customers
- Effective team working skills with a flexible approach
- Ability to adapt to business needs and priorities
If you are interested in this position, please apply today. The start date is Monday 30th March. Note that this role will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing. This advert will remain open until the vacancy is filled, and interviews will take place throughout this period.
Tate is committed to promoting equal opportunities. We encourage you to let us know if there are any adjustments we can make during the application or interview process to support your comfort and accessibility.
Call Centre Advisor employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially around customer support and fraud prevention. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Call Centre Advisor, you'll need to show empathy and understanding. Try role-playing with a friend or family member to get comfortable with responding to different customer scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've helped customers in tough situations. This will demonstrate your ability to handle challenging calls and show that you can provide the personal touch they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team right from the start.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in call centres and your ability to support customers with empathy. We want to see how you can relate to the role of a Fraud Advisor, so don’t hold back on sharing relevant examples!
Showcase Your Communication Skills: Since this role is all about great conversations, let your communication skills shine through in your written application. Use clear and concise language, and don’t forget to express your understanding of the importance of empathy in customer interactions.
Highlight Teamwork and Flexibility: We’re looking for team players who can adapt to changing situations. In your application, mention any experiences where you’ve worked collaboratively or gone above and beyond for customers. This will show us you have the right mindset for our Fraud and Scams team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you brush up on the latest trends in fraud and scams. Understanding the common tactics used by fraudsters will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Empathy is Key
Since you'll be dealing with vulnerable customers, practice how to convey empathy and understanding during your responses. Think of examples from your past experiences where you successfully supported someone in a tough situation.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your exceptional listening and communication skills. You might want to prepare a few scenarios where you effectively communicated with customers, especially in challenging situations.
✨Team Player Attitude
Highlight your teamwork ethic and flexibility. Be ready to discuss how you've collaborated with others in previous roles and how you can adapt to meet the needs of the team and the business.
