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- Tasks: Support customers affected by fraud with empathy and guidance.
- Company: Leading retail and commercial bank with a strong reputation.
- Benefits: Competitive pay of £19.63 per hour and hybrid work model.
- Why this job: Make a real difference in people's lives during tough times.
- Qualifications: Contact centre experience and excellent communication skills.
- Other info: Part-time role with 25 hours per week and great team support.
The predicted salary is between 19 - 20 £ per hour.
A leading retail and commercial bank is looking for a Call Centre Advisor in Bradford on a part-time basis. This 6-month contract involves supporting customers affected by fraud, ensuring they receive empathy and guidance during difficult times.
Candidates should have contact center experience and exceptional communication skills.
The role offers a hybrid work model with 25 hours per week and a pay rate of £19.63 per hour. The position starts on 30th March 2023.
Fraud Support Advisor (Part-Time) | Hybrid – Bradford employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Advisor (Part-Time) | Hybrid – Bradford
✨Tip Number 1
Make sure you research the company and its values before your interview. Understanding their approach to customer service, especially in sensitive situations like fraud, will help you connect with the interviewer and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about empathy and guidance, try role-playing common scenarios with a friend or family member. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Don’t forget to highlight your contact centre experience! Be ready to share specific examples of how you've handled challenging customer interactions in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land this job, so using our platform ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Fraud Support Advisor (Part-Time) | Hybrid – Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre experience and communication skills. We want to see how you've supported customers in the past, especially in challenging situations like fraud.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your empathy and understanding of the role. Let us know why you’re passionate about helping customers during tough times.
Showcase Relevant Experience: When filling out your application, be specific about your previous roles. We love seeing examples of how you've handled customer queries or resolved issues effectively in a call centre environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Fraud Support Advisor.
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud and how it affects customers. Brush up on common fraud scenarios and the bank's policies on handling them. This will show that you're not just interested in the role but also knowledgeable about the challenges customers face.
✨Show Empathy
As a Fraud Support Advisor, you'll need to demonstrate empathy and understanding. Prepare examples from your past experiences where you've helped customers in distress. This will highlight your ability to connect with people and provide the support they need during tough times.
✨Practice Your Communication Skills
Exceptional communication is key for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. Focus on being concise while still conveying warmth and understanding in your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training processes, or how success is measured in the role. It shows that you're genuinely interested in the position and eager to contribute positively.