At a Glance
- Tasks: Support customers affected by fraud, providing guidance and empathy during tough times.
- Company: Join a leading retail and commercial bank with a focus on customer care.
- Benefits: Part-time hours, flexible schedule, and comprehensive training provided.
- Other info: Opportunity for growth in a supportive environment with a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in call centres and strong communication skills are essential.
The predicted salary is between 10 - 13 £ per hour.
Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.
You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.
- Supporting our clients' customers during vulnerable moments, when they most need it.
- Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
- Championing customer experience, delivering a personal touch tailored to the customer's needs.
- Showing empathy and understanding, focused on the right outcome.
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.
Our client is offering the opportunity to join their business on a Part Time 6 month contract working 25 hours a week. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply.
Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
- Exceptional listening and communication skills with the ability to show empathy in a customer situation.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers.
- Effective team working skills with a flexible, can-do approach to work.
- Ability to grow, adapt and change accommodating business needs and priorities.
This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing. Please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Call Centre Advisor - Bradford employer: Tate
Join a leading retail and commercial bank in Bradford as a Call Centre Advisor, where you will play a vital role in supporting customers during their most challenging moments. With a strong emphasis on empathy and understanding, our work culture fosters personal growth and teamwork, ensuring that you receive comprehensive training and development opportunities. Enjoy the benefits of part-time hours, a supportive environment, and the chance to make a meaningful impact in the lives of vulnerable customers.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor - Bradford
✨Tip Number 1
Get to know the company before your interview! Research their values and recent news, especially around fraud and scams. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening skills! As a Call Centre Advisor, you'll need to show empathy and understanding. Try role-playing with a friend or family member to get comfortable with handling challenging customer situations.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your commitment to delivering a personal touch and great outcomes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Call Centre Advisor - Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer support, especially in challenging situations. We want to see how you can bring empathy and understanding to the role!
Showcase Your Skills:Use your written application to demonstrate your exceptional listening and communication skills. Share examples of how you've gone above and beyond for customers in the past – we love a good story!
Be Authentic:Let your personality shine through in your application. We value individuality, so don’t hesitate to share your preferred pronouns and any adjustments you might need during the process.
Apply Early:Don’t wait until the last minute! The sooner you apply through our website, the better your chances are of securing an interview. We’re excited to hear from you!
How to prepare for a job interview at Tate
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Call Centre Advisor does, especially in the context of fraud and scams. Familiarise yourself with common fraud scenarios and how to handle them empathetically. This will help you demonstrate your knowledge and show that you're genuinely interested in supporting customers.
✨Showcase Your Empathy
In this role, you'll be dealing with vulnerable customers. During the interview, share examples from your past experiences where you've shown empathy and understanding. This could be in previous call centre roles or any customer-facing position. Highlighting your ability to connect with people will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Practice responding to questions like, 'How would you handle a distressed customer?' or 'What steps would you take if a customer is unsure about reporting a scam?' This will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new hires or how the team supports each other in challenging situations. This shows your enthusiasm for the role and your commitment to being a part of a supportive team environment.
