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For Companies At a Glance
- Tasks: Support customers affected by fraud, providing empathy and guidance during tough times.
- Company: Join a leading retail and commercial bank with a focus on customer care.
- Benefits: Earn £19.63 per hour, enjoy hybrid working, and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in a call centre and strong communication skills are essential.
- Other info: Part-time role with flexible hours and opportunities for growth.
The predicted salary is between 15 - 20 £ per hour.
Tate are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.
Our client is offering the opportunity to join their business on a Part Time 6 month contract working 25 hours a week. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply.
The Opportunity
You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.
The key details!
- £19.63 per hour, paid via Umbrella
- Part Time: 25 hours per week
- 6 month contract
- Hybrid working, 3 days a week in the office.
- Office based in Bradford City Centre.
- Working 13:00pm - 18:00pm Monday to Friday.
- 30th March start date!
What you will be doing
- Supporting our clients' customers during vulnerable moments, when they most need it.
- Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
- Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
- Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.
- Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.
What we ask from you?
- Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
- Exceptional listening and communication skills with the ability to show empathy in a customer situation.
- Strong teamwork ethic and highly motivated.
- A real desire to go above-and-beyond for customers.
- Effective team working skills with a flexible, can-do approach to work.
- Ability to grow, adapt and change accommodating business needs and priorities.
What next?
If you are interested in this position, then please apply today and if suitable one of our team will be in touch to discuss your application.
Please note the start date for this role is Monday 30th March.
Please Note:
This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing.
Please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Call Centre Advisor in Bradford employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor in Bradford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Call Centre Advisor, you'll need to show empathy and understanding. Try role-playing with a friend to simulate customer interactions and get comfortable with responding to different scenarios.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've helped customers in tough situations. This will demonstrate your ability to handle challenging calls and show that you can deliver great outcomes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have any questions!
We think you need these skills to ace Call Centre Advisor in Bradford
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your understanding of their needs.
Tailor Your Experience: Make sure to highlight any relevant experience you have in call centres or customer service. We love seeing how your past roles have prepared you for this position, especially when it comes to empathy and communication skills.
Show Your Team Spirit: We’re all about teamwork here at StudySmarter, so mention any experiences where you’ve worked well with others. Whether it’s collaborating on a project or supporting a colleague, we want to know how you contribute to a positive team environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Tate
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud and scams. Familiarise yourself with common types of fraud and how they affect customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy
Since you'll be dealing with vulnerable customers, practice how to convey empathy during your responses. Think of examples from your past experiences where you successfully supported someone in a tough situation. This will highlight your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. Respond thoughtfully and ensure you address the specific points raised. This will showcase your communication skills and your ability to understand customer needs, which is crucial for a Call Centre Advisor.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may ask how you'd handle specific customer situations. Think through potential challenges you might face in the role and how you would resolve them. This will demonstrate your problem-solving skills and readiness to tackle real-life issues.