At a Glance
- Tasks: Deliver exceptional customer service in French and English for a luxury fashion brand.
- Company: Join a prestigious global luxury fashion brand with a customer-first approach.
- Benefits: Competitive salary, generous employee discount, hybrid working options, and 28 days holiday.
- Other info: Dynamic office environment with opportunities for career growth and recognition.
- Why this job: Be an ambassador for a world-class brand and create memorable customer experiences.
- Qualifications: Fluency in French and English, excellent communication skills, and a passion for customer service.
The predicted salary is between 15.14 - 15.14 £ per hour.
French Customer Services Advisor in Milton Keynes (Office Based) - Temporary to Permanent
£15.14 per hour during temporary period | £30,900 on permanent contract
Hours: 8am-5pm or 9am-6pm, including every other weekend.
Join a Global Luxury Fashion Brand
Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience? We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor, you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand.
This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand.
The Role
As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels.
- Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases
- Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns
- Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking
- Resolving customer concerns with professionalism, care, and a solutions-focused approach
- Building rapport with customers and creating positive brand experiences with every interaction
- Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand
About You
We're looking for someone who:
- Is fluent in both French and English (written and spoken, to mother tongue standard)
- Has excellent communication and interpersonal skills
- Is passionate about delivering exceptional customer service
- Remains calm, professional, and proactive in a busy environment
- Enjoys problem-solving and taking ownership of customer queries
- Previous customer service experience is advantageous, but not essential
Temporary to Permanent Opportunity
During the initial 3-month probationary period, you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay. Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one. The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement.
Permanent Benefits Package
- £30,900 annual salary
- Opportunity to apply for hybrid working
- Overtime opportunities
- 28 days holiday including Bank Holidays, increasing with service
- Reward and recognition vouchers
- Generous 50% employee discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
French speaking Customer Services Executive in Bletchley employer: Tate
Tate in Uxbridge is an exceptional employer that fosters a collaborative and innovative work culture, where your passion for art can thrive alongside your professional growth. With a commitment to employee development and a focus on impactful audience insights, you will have the opportunity to lead a talented team while shaping strategies that resonate globally. Enjoy a supportive environment that values creativity and encourages continuous learning, making it a truly rewarding place to work.
