At a Glance
- Tasks: Provide exceptional customer service via phone, email, and live chat.
- Company: Join a supportive team at a growing business in Milton Keynes.
- Benefits: Enjoy competitive pay, bonuses, discounts, and hybrid working options.
- Other info: Dynamic work environment with opportunities for personal growth and fun team activities.
- Why this job: Kickstart your career with a clear path to permanent employment and great perks.
- Qualifications: Previous customer service experience and strong communication skills required.
Customer Service Advisor in Bletchley, Milton Keynes | Temporary to Permanent
Starting on Monday 7th September, 9:00am - 6:00pm, £12.85 per hour, 5 days per week. Working every other weekend required with a rotating schedule and regular days off.
Are you passionate about delivering exceptional customer service? Are you looking for a stable, full-time role with excellent benefits and a clear route to a permanent position? Tate Recruitment is currently recruiting for Customer Service Advisors to join a busy and supportive customer experience team based in Milton Keynes. This is a fantastic opportunity to join a successful and growing business where you'll play a key role in delivering outstanding service to customers across multiple channels.
Training
Successful candidates must be available to attend a mandatory two-week training programme: Monday to Friday, 11:00am - 8:00pm. Important: Full attendance during training is required, and no holidays can be taken during the first six weeks of employment.
The Role
As a Customer Service Advisor, you'll be the first point of contact for customers from around the world, providing support via telephone, email and live chat. You'll be joining a fast-paced, friendly team dedicated to delivering an exceptional customer experience.
Key Responsibilities
- Responding to inbound customer calls, emails and live chat enquiries
- Assisting customers with placing orders
- Providing updates on existing orders
- Advising customers on promotions, offers and discounts
- Handling queries regarding deliveries, returns and cancellations
- Resolving complaints professionally and efficiently
- Delivering first-class customer service at every interaction
About You
We’re looking for individuals who:
- Have previous customer service experience
- Possess excellent communication skills, both written and verbal
- Have a professional and friendly approach
- Enjoy helping customers and resolving issues
- Are confident using multiple systems
- Thrive in a busy and fast-paced environment
Temporary to Permanent Opportunity
You’ll initially join through Tate Recruitment on a weekly-paid timesheet basis for approximately three months. Following successful completion of this period, you’ll transfer directly to the client as a permanent employee with no additional probation period.
Permanent Benefits
- Hybrid working opportunities following probation
- Monthly bonus opportunities
- Overtime available
- 28 days holiday, inclusive of Bank Holidays, increasing with length of service
- Employee reward vouchers
- 50% staff discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern breakout areas with pool tables and table tennis tables
- Free tea and coffee on site
Apply Today
If you’re looking for a rewarding customer service role with long-term career prospects and a fantastic benefits package, we’d love to hear from you. Apply now with your CV and a member of the Tate Recruitment team will be in touch to discuss the next steps.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Services in Bletchley employer: Tate
Tate in Uxbridge is an exceptional employer that fosters a collaborative and innovative work culture, where your passion for art can thrive alongside your professional growth. With a commitment to employee development and a focus on impactful audience insights, you will have the opportunity to lead a talented team while shaping strategies that resonate globally. Enjoy a supportive environment that values creativity and encourages continuous learning, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Bletchley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services in Bletchley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate:Your cover letter is your chance to shine! Tell us why you want to work at Tate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate!
How to prepare for a job interview at Tate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
