At a Glance
- Tasks: Support learners and employers, build relationships, and create exceptional customer experiences.
- Company: A respected learning and professional development organisation in Birmingham.
- Benefits: £28,000 salary, 25 days leave, private medical insurance, and pension contributions.
- Other info: Join a close-knit team with genuine opportunities for career progression.
- Why this job: Be a key part of learners' journeys and make a real difference in their lives.
- Qualifications: Experience in customer service or administration, strong communication skills, and a proactive attitude.
We're looking for a friendly, organised and customer focused individual to join a growing team in the heart of Birmingham. This is an opportunity to become a key part of a highly respected learning and professional development organisation that genuinely puts people first. You'll be supporting learners, employers and colleagues throughout their journey, building relationships, solving problems and helping to create an exceptional customer experience.
Whether your background is in customer service, retail, hospitality, reception, office administration or client support, if you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.
Why This Role?
No two days are the same here, you will be the person welcoming learners into the centre, helping employers find the right training solutions, supporting apprentices through onboarding, answering enquiries, coordinating courses, working closely with skills coaches, and making sure everything runs smoothly behind the scenes. For many learners, you'll be part of their journey for several years. You'll get to know people by name, build lasting relationships, and become someone they trust and rely on. You will be joining a small, close-knit team and have opportunities to get involved in a wide variety of projects to develop your career as the business continues to grow.
What You'll Be Doing
- Customer Service & Relationship Building
- Acting as the first point of contact for learners, employers and clients
- Handling enquiries via phone, email and face-to-face interactions
- Building strong relationships with students, line managers and employers
- Learner & Apprenticeship Support
- Carrying out eligibility checks and collecting required documentation
- Booking learners onto the correct courses and programmes
- Liaising with skills coaches and making amendments where required
- Operations & Administration
- Managing shared inboxes and responding to enquiries
- Producing reports and maintaining trackers
- Assisting with course materials and classroom preparation
What We're Looking For
Essential
- Previous administration experience
- Customer-facing experience in retail, hospitality, reception or client services
- Confidence speaking with a variety of people over the phone, by email and face-to-face
- Experience managing multiple priorities in a busy, fast-paced environment
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- A proactive and positive attitude
Nice to Have
- Experience within education, training or apprenticeships
- Experience supporting learners or students
What's On Offer?
- £28,000 salary
- 25 days annual leave plus bank holidays
- Additional Christmas shutdown days on top of annual leave
- Private medical insurance after probation
- 8% pension contribution
- Genuine opportunities for progression as the team continues to grow
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service & Operations Assistant in Birmingham employer: Tate
Tate in Uxbridge is an exceptional employer that fosters a collaborative and innovative work culture, where your passion for art can thrive alongside your professional growth. With a commitment to employee development and a focus on impactful audience insights, you will have the opportunity to lead a talented team while shaping strategies that resonate globally. Enjoy a supportive environment that values creativity and encourages continuous learning, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Assistant in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Operations Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate:Your cover letter is your chance to shine! Tell us why you want to work at Tate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate!
How to prepare for a job interview at Tate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
