At a Glance
- Tasks: Assist customers with phone bookings and manage administrative tasks.
- Company: Join a well-established corporate organisation with a supportive team.
- Benefits: Earn £13.54 per hour with flexible working hours.
- Other info: Apply early for this temporary role starting on 15th June.
- Why this job: Be part of a diverse team delivering exceptional customer service.
- Qualifications: Customer service experience, strong IT skills, and attention to detail.
The predicted salary is between 28000 - 30000 £ per year.
Inbound Customer Service Specialist
Location: Bedford (Office-based)
Working hours: Monday to Friday - (working the following shifts: 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm)
Pay rate: £13.54 per hour
Contract: Temporary
Start Date: Monday 15th June
About the Role
We are seeking a Customer Service Specialist to join the busy customer services team within a large, well-established corporate organisation. This is a fantastic opportunity to support with incoming, phone-based bookings. You’ll be part of a focused, collaborative team that values accuracy and efficiency. The team is diverse, experienced, and committed to delivering exceptional service.
Key Responsibilities
- Liaise with customers via phone and email to book appointments
- Multi-task across administrative and customer service duties.
What We’re Looking For
- Solid Customer Service experience with some admin experience
- Excellent IT skills
- Ability to multi-task and manage workload effectively
- Strong communication skills and attention to detail.
Why Join?
Work for a leading corporate organisation with a supportive team. Competitive hourly rate.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Customer Services - inbound in Bedford employer: Tate
Join a leading corporate organisation in Bedford as a Customer Service Specialist, where you will be part of a supportive and collaborative team dedicated to delivering exceptional service. Enjoy competitive pay, a diverse work culture, and opportunities for professional growth within a well-established company that values accuracy and efficiency in customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services - inbound in Bedford
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient – just like you would be on the job.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the team and the role. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our customer service team.
We think you need these skills to ace Customer Services - inbound in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any admin skills you have. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to delivering exceptional service. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves liaising with customers, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, clarity and attention to detail are key!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to increase your chances of landing an interview. We can’t wait to hear from you!
How to prepare for a job interview at Tate
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the key tasks like handling phone bookings and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with customers via phone and email, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles. This will highlight your strong communication skills, which are crucial for success in this position.
✨Demonstrate Your Multi-Tasking Ability
The job requires juggling multiple tasks, so be ready to discuss how you manage your workload. Think of specific instances where you've successfully handled several responsibilities at once. This will showcase your ability to multi-task, which is a key requirement for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team and company culture. Ask about their approach to customer service or how they support their staff. This shows that you're engaged and serious about finding the right fit for both you and the company.
