At a Glance
- Tasks: Provide technical support and troubleshoot issues for clients in a dynamic environment.
- Company: Growing tech business in Stevenage with a supportive team culture.
- Benefits: Hybrid work model, training opportunities, and career development in IT.
- Other info: Join a collaborative team and build a long-term career in tech.
- Why this job: Kickstart your IT career while working with modern technologies and AI tools.
- Qualifications: Strong communication skills and a genuine interest in technology.
The predicted salary is between 40000 - 45000 £ per year.
Location: Stevenage (Hybrid, 3 days onsite)
We're looking for a Junior Service Desk Analyst to join a growing technology business in Stevenage. This is a fantastic opportunity for someone looking to build a career in IT, with exposure to modern technologies, AI tools, and a supportive team environment.
As the first point of contact for clients, you'll provide technical support, troubleshoot issues, manage support tickets, and work closely with Development and Service teams to deliver an excellent customer experience.
Key Responsibilities
- Act as the first point of contact for client support requests.
- Log, manage, and update support tickets.
- Troubleshoot technical issues and resolve where possible.
- Escalate complex issues to 2nd/3rd line support teams.
- Use internal AI tools and knowledge bases to assist with problem solving.
- Maintain accurate ticket notes and documentation.
- Ensure service levels and response times are met.
What We're Looking For
- Strong communication and customer service skills.
- A genuine interest in IT and technology.
- Ability to prioritise workload and multitask.
- High attention to detail.
- Experience using Microsoft Office and Windows.
- Previous customer service, helpdesk, or technical support experience would be advantageous.
Nice to have:
- A Levels, BTEC, or equivalent in a technical subject.
- Degree in IT, Computer Science, or a related field.
This is an excellent opportunity to join a collaborative team where you'll receive training, develop your technical skills, and build a long-term career in technology. Please apply with an up to date CV.
Junior Service Desk Analyst in Stevenage employer: Tate Recruitment
Join a dynamic technology business in Stevenage as a Junior Service Desk Analyst, where you'll thrive in a supportive team environment that fosters growth and innovation. With access to modern technologies and AI tools, you'll not only enhance your technical skills but also enjoy a collaborative culture that prioritises employee development and career progression. This hybrid role offers the perfect balance of onsite teamwork and flexible working, making it an ideal place for those eager to embark on a rewarding IT career.
