At a Glance
- Tasks: Provide administrative support for member complaints and liaison activities.
- Company: Join a well-established professional membership organisation with a supportive team.
- Benefits: Competitive hourly rate, hybrid work model, and immediate start.
- Other info: Opportunity to enhance your skills in a structured and collaborative setting.
- Why this job: Make a difference by helping members and improving processes in a dynamic environment.
- Qualifications: Experience in administration and strong organisational skills required.
The predicted salary is between 19 - 21 € per hour.
We’re working with a well-established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year – candidates need to be immediately available.
This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.
The role involves providing day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key.
Key responsibilities:- Providing administrative support across complaints and member liaison processes
- Logging complaints and Code of Conduct cases accurately on internal systems
- Maintaining trackers to monitor cases, actions, and deadlines
- Carrying out initial eligibility checks and escalating queries where needed
- Updating CRM systems with accurate and timely information
- Coordinating complaints panels, including scheduling via Microsoft Teams
- Liaising with internal and external stakeholders to confirm availability and attendance
- Preparing and distributing panel documentation
- Supporting panel meetings and ensuring records are maintained
- Managing and triaging a shared complaints inbox
- Supporting improvements to inbox processes and workflows
- Assisting with reporting, including quarterly updates on complaints activity
- Providing general admin support, including document management and case coordination
- Previous experience in an administrative role within a busy, service-focused environment
- Previous experience in complaints – desirable
- Strong organisational skills and the ability to manage multiple priorities
- High attention to detail, especially when handling sensitive or confidential information
- Advanced Excel and Microsoft suite experience
- Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
- Clear and professional communication skills
- A collaborative approach and willingness to support across the wider team
Member Liaison & Complaints Support Officer in Slough employer: Tate Recruitment
Join a well-established professional membership organisation that values detail-oriented work and fosters a supportive, collaborative environment. With a hybrid working model and a focus on employee growth, this role offers the chance to develop your administrative skills while contributing to meaningful member support initiatives. Enjoy the benefits of working in London, where you can engage with diverse stakeholders and enhance your career in a structured yet dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Member Liaison & Complaints Support Officer in Slough
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to complaints handling and administrative tasks. We all know that confidence shines through when you’re well-prepared!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Member Liaison & Complaints Support Officer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles and any relevant skills that match the job description. We want to see how your background aligns with the Member Liaison & Complaints Support Officer role!
Showcase Your Attention to Detail:Since this role requires a high level of detail, include examples in your application that demonstrate your organisational skills and ability to handle sensitive information. We love seeing candidates who take pride in their work!
Communicate Clearly:Your written communication should be professional and clear. Use straightforward language and make sure there are no typos or errors. Remember, we’re looking for someone who can communicate effectively with both members and internal teams.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at Tate Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling complaints and maintaining trackers. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure nothing slips through the cracks.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly, especially when discussing sensitive topics. Use examples that highlight your ability to handle confidential information with care. This will show them you can maintain professionalism in challenging situations.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Office, Teams, and any CRM platforms mentioned in the job description. If you have experience with advanced Excel functions, be prepared to discuss how you've used them in previous roles to support administrative tasks.
