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For Companies At a Glance
- Tasks: Lead the design of services across digital and non-digital channels.
- Company: Join a UK government-funded body providing free legal advice to leaseholders.
- Benefits: Enjoy hybrid working, flexible hours, and a chance to make a real impact.
- Why this job: Be part of an exciting digital transformation and improve lives through design.
- Qualifications: Experience in designing public-facing services and a strong user-centered design portfolio.
- Other info: Immediate start for a 23-month fixed-term contract in Central London.
The predicted salary is between 42000 - 84000 £ per year.
Immediate start 23 month FTC
Location: Central London, hybrid and flexible. Please note this is not a fully remote position.
Join a UK government-funded, independent body that provides free legal advice to leaseholders in England and Wales. As part of an exciting digital transformation, we’re looking for a hands-on Senior Service Designer to lead the design and improvement of services across digital, phone, and email channels.
Key Responsibilities
- Design end-to-end services across digital and non-digital touchpoints
- Create wireframes, user flows, and interactive prototypes
- Plan and conduct user research
- Align service and UX design with business strategy, including AI and automation integration
- Translate complex stakeholder needs into practical service improvements
What We’re Looking For
- Experience designing public-facing, multi-channel services
- Familiarity with GDS service design principles or similar frameworks
- Strong grasp of user-centered and inclusive design practices
- A portfolio demonstrating research, prototyping, and delivery
- Any frontend development experience is a bonus
- Experience in working in a small - mid size company
If this sounds like you, please apply with an up to date CV and portfolio.
Service Designer employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with GDS service design principles. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to best practices in service design.
✨Tip Number 2
Prepare to discuss your portfolio in detail. Be ready to explain your design process, the challenges you faced, and how you incorporated user feedback into your projects. This will showcase your hands-on experience.
✨Tip Number 3
Research the organisation's mission and values. Tailoring your conversation to align with their goals, especially around providing free legal advice, will show that you're genuinely interested in contributing to their cause.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Designer. Familiarise yourself with the key tasks mentioned in the job description, such as designing end-to-end services and conducting user research.
Tailor Your CV: Customise your CV to highlight relevant experience in designing public-facing, multi-channel services. Emphasise any familiarity with GDS service design principles and showcase your user-centered design practices.
Showcase Your Portfolio: Include a portfolio that demonstrates your skills in research, prototyping, and delivery. Make sure to present examples that align with the job requirements, particularly those involving digital and non-digital touchpoints.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience to the specific needs of the role. Highlight your ability to translate complex stakeholder needs into practical service improvements and mention any relevant frontend development experience.
How to prepare for a job interview at Tate Recruitment
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your previous work in service design. Focus on projects that demonstrate your ability to create user flows, wireframes, and prototypes, as these are key aspects of the role.
✨Understand GDS Principles
Familiarise yourself with Government Digital Service (GDS) principles or similar frameworks. Be prepared to discuss how you have applied these principles in your past work and how they can be integrated into the organisation's services.
✨Prepare for User Research Questions
Expect questions about your experience with user research. Be ready to share specific examples of how you've planned and conducted research, and how those insights influenced your design decisions.
✨Align with Business Strategy
Demonstrate your understanding of aligning service design with business strategy. Think about how you can incorporate AI and automation into your designs and be prepared to discuss this during the interview.
