At a Glance
- Tasks: Provide top-notch admin support and customer service in a dynamic engineering environment.
- Company: Join a global engineering business with a focus on innovation and teamwork.
- Benefits: Enjoy 33 days off, hybrid working, and health perks after probation.
- Other info: Great opportunity for career growth in a supportive and flexible work culture.
- Why this job: Be part of a proactive team and make a real difference in customer experiences.
- Qualifications: Experience in administration and customer service, with strong problem-solving skills.
The predicted salary is between 27750 - 27750 £ per year.
We’re recruiting a Service Administrator on behalf of a global engineering business. Based at their head office in Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels. When you’re settled in the role, you’ll be able to work hybrid, 2 days in the office and the rest from home.
As Service Administrator, your daily duties will include:
- Providing administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format).
- Processing paperwork and raising invoices post service/repair.
- Processing of orders on ERP/FSM from start to finish.
- Contacting customers via telephone, email and web meetings regarding quotations, customer purchase orders, services, calibration & repairs to instruments, including scheduling of engineers’ appointments.
- Ensuring service kits and/or parts are delivered to site/engineer in good time.
- Responding to customer queries via phone and/or email.
- Processing purchase orders.
What are we looking for?
- Administration and customer service experience.
- Confident in helping customers and problem solving.
- Ability to multi-task with excellent attention to detail.
- Good organisation and prioritisation skills.
- Experience processing orders or working with engineers is beneficial.
The package includes:
- 33 days annual leave – inclusive of bank holidays plus your birthday off!
- 35 hours per week.
- Hybrid – 2 days in the office and 3 from home (full time in the office whilst training).
- Bupa cash plan & discounted Bupa healthcare on completion of probation.
- Online rewards cashback and discounts platform.
Service Administrator employer: Tate Recruitment
Join a global engineering business that values innovation and teamwork, offering a supportive work culture where your contributions are recognised. As a Service Administrator in Northampton, you'll enjoy a hybrid working model, generous annual leave including your birthday off, and opportunities for professional growth within a dynamic team. With a focus on employee well-being, including a Bupa cash plan and discounts, this role provides a fulfilling environment for those seeking meaningful employment.
