At a Glance
- Tasks: Lead and inspire a dynamic sales and customer service team to achieve targets.
- Company: Join an award-winning organisation with a vibrant, customer-focused culture.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Be part of a positive, results-driven team in a regulated environment.
- Why this job: Make a real impact by driving sales and enhancing customer experiences.
- Qualifications: 3+ years of team management experience and strong leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
We’re looking for an experienced and driven Sales & Customer Service Team Leader to lead a high-performing team within a vibrant, customer-focused business. This is a fantastic opportunity to join an award-winning organisation known for its quality, service, and strong team culture.
The Role
You’ll lead two front-line teams (circa 10 people) across Godalming and Oxted locations. Your focus will be on:
- Driving new business sales performance
- Delivering excellent client service and retention
- Ensuring operational efficiency and compliance
- Developing a positive, high-performing team culture
Key Responsibilities
- Deliver and exceed team sales targets
- Maintain operational and service standards
- Coach, support and develop team members
- Foster a positive, inclusive and results-driven culture
- Ensure compliance within a regulated environment
- Contribute to the wider Senior Leadership Team
About You
We’re looking for a confident, proactive leader who can take ownership and make sound decisions. You will have:
- Minimum 3 years’ experience managing teams
- Strong communication and leadership skills
- A coaching mindset with the ability to develop others
- A positive, “can-do” attitude
- High levels of discretion and professionalism
- A full UK driving licence
Sales & Customer Service Team Leader employer: Tate Recruitment
Join an award-winning organisation in Godalming, where you will thrive in a vibrant, customer-focused environment that values quality and service. As a Sales & Customer Service Team Leader, you'll benefit from a supportive work culture that prioritises employee development and offers opportunities for growth within a high-performing team. With competitive salary packages and a commitment to operational excellence, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
