Tate Recruitment is seeking an experienced QA Lead to own quality assurance, customer feedback and complaints oversight within a fast-growing financial services business. This is more than a traditional QA role, with emphasis on regulatory alignment and fair customer outcomes across channels.
You’ll lead QA framework design, scorecards, and reporting; coach teams; manage investigations; and partner with Compliance to embed FCA requirements and Treating Customers Fairly principles.
#J-18808-LjbffrQA Lead: Elevating Customer Experience & Quality employer: Tate Recruitment
Tate Recruitment is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. Located in Stevenage, this role provides access to modern technologies and AI tools, along with comprehensive training to help you kickstart your tech career. With a focus on collaboration and a commitment to ensuring a great customer experience, you'll find meaningful and rewarding employment here.
