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- Tasks: Lead the operations of a busy shopping center, ensuring safety and smooth daily functions.
- Company: Join a global property management firm with a focus on prime retail spaces.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Be part of a dynamic team, make a real impact, and enhance customer experiences in retail.
- Qualifications: Experience in retail operations, strong communication skills, and relevant health and safety certifications required.
- Other info: Onsite work Monday to Friday, with occasional weekends; ideal for those seeking a hands-on leadership role.
The predicted salary is between 36000 - 54000 £ per year.
Location: Leamington Spa
Onsite: Monday to Friday and a Saturday/Sunday once a month (days back in lieu)
Circa: £45,000
Purpose of the Role:
We are seeking an Operations Manager to join a global property management firm, where you will be working onsite at one of their prime shopping centres. Your role will be to ensure the implementation, in conjunction with others, of the requirements of the Centre Manager, the Landlord and its surveyors. Supporting the Centre Manager and providing cover for periods of leave. Ensure the overall smooth running of the shopping centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.
Areas of responsibilities;
Health and Safety
- To ensure Health and Safety policy / Fire / insurance standards are met, statutory obligations are maintained, documentation implemented and communicated for the centre, car park, it’s tenants, members of the public and staff to ensure compliance.
- Implement and manage internal compliance systems and carry out necessary Risk assessments
- Ensure annual / rolling audits are completed for health & safety, environmental and fire requirements and any actions completed.
- Provide task / emergency plan related training to centre personnel and tenant staff.
- Complete periodic updates / accuracy reviews of the evacuation and emergency plans.
- Implement procedures to the Centre & Car Parks to comply with lease and statutory requirements.
- Establish and develop good relation and partnerships with various authorities and local agencies; environmental health, fire authority, building control, Leamington BID and tenants on all matters relating to the site, surrounding areas and Leamington
- Co-ordinate all contractor’s activity, from shop fit-outs to enhancements and ensure compliance to policies and minimal disruption is caused to the centre.
- Complete additional training that may be beneficial to the role.
- Attend all serious incidents within the centre. Ensure all accidents and near misses are recorded
Operational
- Implement and manage daily processes, inspections and checks to ensure the centre is operating at a high standard. All necessary remedial works are undertaken within a reasonable time period.
- To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery and equipment.
- Ensure a full Planned Preventative Maintenance (PPM) schedule is co-ordinated, managed, recorded and up to date monthly. Provide updates to the Centre Manager.
- Ensure all plant and machinery are fully maintained and records are implemented and up to date.
- Investigate and implement new initiatives and improved working practices
- Manage and respond to any customer / retailer enquiries or complaints either by email, telephone or face to face.
- Ensure the tenants handbook and shop fit guide is maintained, managed and up to date.
- Implement, record and report on tenants’ inspections to be completed annually.
- Ensure Elogbooks and Data Station are kept up to date.
Services
- Implement, review and manage key performance indicators for M&E, security, cleaning, car park and refuse maintenance ensuring standards, hours, staffing etc are delivered paying particular care to incident responses and customer care
Essential Experience we are looking for?
- Operational experience within the retail sector at supervisory / managerial level.
- First Aid qualifications.
- Experience in the provision of maintenance services to a busy environment visited by members of the public.
- Experience in Management of security, cleaning and maintenance staff.
- Experience in setting up and administration of detailed record keeping systems.
- IOSH qualified – ideally NEBOSH
- Knowledge and/ or experience managing services to an agreed budget.
- Able to work on own initiative and meet tight deadlines.
- Excellent communication skills.
- Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Organisational Skills
- Experience of quality, health and safety, fire and environmental policies and procedures.
- Flexible approach to working hours, including working weekends on a Rota basis and sometimes being on call.
- Competency in report writing
Operations Manager - Retail employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Retail
✨Tip Number 1
Familiarize yourself with the specific health and safety regulations relevant to retail environments. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to maintaining a safe shopping center.
✨Tip Number 2
Network with professionals in the property management and retail sectors. Attend local industry events or join online forums to connect with others who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Research the specific shopping center where you'll be working. Understanding its unique challenges and opportunities will allow you to speak knowledgeably about how you can contribute to its success during the interview.
✨Tip Number 4
Prepare to discuss your experience with managing teams and handling customer complaints. Be ready to share specific examples that highlight your leadership skills and ability to maintain high operational standards in a busy retail environment.
We think you need these skills to ace Operations Manager - Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant operational experience in the retail sector. Emphasize your supervisory or managerial roles, and include any specific achievements related to health and safety compliance, maintenance services, and team management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills and experiences align with the responsibilities outlined in the job description, particularly your ability to manage health and safety standards and improve operational processes.
Highlight Relevant Qualifications: Clearly mention your qualifications such as IOSH or NEBOSH certifications. If you have First Aid qualifications, make sure to include them as they are essential for this role.
Showcase Communication Skills: Since excellent communication skills are crucial for this position, provide examples in your application of how you've effectively managed customer inquiries or complaints in previous roles. This will demonstrate your ability to maintain a pleasant environment for customers.
How to prepare for a job interview at Tate Recruitment
✨Show Your Operational Expertise
Be prepared to discuss your previous operational experience in the retail sector. Highlight specific examples where you successfully managed teams, implemented processes, or improved efficiency.
✨Demonstrate Health & Safety Knowledge
Since health and safety is a key responsibility, be ready to talk about your understanding of health and safety policies. Mention any relevant qualifications like IOSH or NEBOSH and how you've applied these in past roles.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with team members, tenants, or customers in challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage emergencies, handle customer complaints, or coordinate contractor activities, and be ready to explain your approach and outcomes.
