At a Glance
- Tasks: Build relationships with business members and enhance their membership experience.
- Company: Join a friendly, collaborative team in a professional environment.
- Benefits: Good salary, bonus potential, and flexible working hours.
- Other info: Opportunities for career growth and local travel across Hertfordshire.
- Why this job: Make a real impact by helping businesses thrive through valuable membership services.
- Qualifications: Experience in B2B roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting two Membership Account Executives to join a friendly, collaborative team environment. These are hands-on, office-based roles focused on building trusted relationships with business members and helping them achieve greater value and outcomes from their membership.
This is not a hard sales role. Success comes from consultative conversations, genuine curiosity about your customers’ businesses, and the ability to identify opportunities where additional services, events, upgrades or sponsorships can add real value.
The Opportunity
You’ll work closely with a portfolio of business members, acting as a first point of contact and trusted advisor throughout their membership journey. Your focus will be on engagement, retention and growth — ensuring members are fully aware of and involved in the benefits available to them.
The role suits someone who enjoys being operational, front-line and people-focused, with a natural ability to build rapport and confidence across a wide range of stakeholders.
Key Responsibilities
- Proactively engage with members to deliver an excellent, consistent customer experience
- Hold consultative conversations to understand business needs and identify value-added solutions
- Encourage participation in events, networking opportunities and business initiatives
- Explore and promote relevant upgrades, sponsorship and additional services where appropriate
- Support membership renewals and retention activity
- Conduct regular account calls and occasional 1-to-1 meetings (in person or virtual)
- Accurately maintain records and activity through a CRM system
- Attend occasional business events (early mornings or early evenings – typically 1–2 per month)
- Travel locally to meet members where required (Hertfordshire)
- Contribute to team targets around engagement, revenue growth and member satisfaction
What We’re Looking For
- Background in business-to-business roles, ideally across multiple industries
- Comfortable communicating with people at all levels, from SMEs to senior leaders
- Naturally consultative, with the confidence to have commercial conversations in a subtle, value-led way
- Professional, credible and customer-focused with high personal and business standards
- Strong organisational skills and attention to detail
- Enjoys working in a team-based, office environment
- Target-driven, but motivated by relationships and long-term value rather than hard selling
- Full UK driving licence and access to a vehicle you are happy to use for business purposes
- Willingness to travel locally across Hertfordshire for occasional face-to-face meetings and to attend networking events
Working Pattern & Rewards
- Office based in Hatfield, Monday to Friday
- Occasional attendance at business events outside core hours with time back in lieu
- Good basic salary, plus bonus and additional earning potential
- Two opportunities available: Full-time permanent position and Full-time 12-month fixed term contract
This is an excellent opportunity for someone who thrives in a relationship-led, professional environment and enjoys making a tangible difference to customer experience, engagement and long-term value.
Membership Account Executive in Northampton employer: Tate Recruitment
Join a dynamic and supportive team in Hatfield as a Membership Account Executive, where your role will focus on building meaningful relationships with business members. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and a competitive salary package that includes bonuses. Enjoy the benefits of working in a vibrant office environment, where your contributions directly impact member satisfaction and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Account Executive in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your consultative skills! Role-play with a friend or family member to get comfortable asking open-ended questions. This will help you uncover the needs of potential members and demonstrate your value.
✨Tip Number 3
Network like a pro! Attend industry events and engage with professionals in your field. Building relationships can lead to referrals and insider info about job openings that might not be advertised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Membership Account Executive in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Account Executive role. Highlight your experience in building relationships and consultative conversations, as these are key to our success at StudySmarter.
Show Your Curiosity:In your application, let us see your genuine curiosity about our members' businesses. Share examples of how you've identified opportunities in past roles, as this aligns perfectly with what we’re looking for.
Be Professional Yet Personable:We love a professional approach, but don’t forget to show your personality! Let your passion for customer service shine through in your writing, as we value a friendly and approachable tone.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tate Recruitment
✨Know Your Members
Before the interview, take some time to research the types of businesses you might be working with. Understanding their needs and challenges will help you demonstrate your consultative approach and genuine curiosity during the conversation.
✨Showcase Your Communication Skills
Since this role involves engaging with a variety of stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you've successfully built relationships or resolved issues through effective communication.
✨Emphasise Teamwork
This position thrives in a collaborative environment, so be ready to discuss how you've worked well in teams before. Share specific instances where your contributions helped achieve team goals, highlighting your ability to support and engage with colleagues.
✨Prepare for Consultative Conversations
Think about how you would approach a consultative conversation with a member. Prepare questions that show your interest in their business and think about how you can add value. This will demonstrate your understanding of the role's focus on relationship-building rather than hard selling.
