At a Glance
- Tasks: Deliver exceptional customer service via calls, emails, and live chat.
- Company: Join a dynamic team in a supportive customer experience centre.
- Benefits: Earn £12.85 per hour, with bonuses, discounts, and 28 days holiday.
- Other info: Enjoy fun break-out areas and opportunities for hybrid working after probation.
- Why this job: Be the first point of contact for customers worldwide and make a difference.
- Qualifications: Previous customer service experience is a plus; passion for helping others is essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
Evening Customer Service Advisors Office based in Milton Keynes - Temporary to Permanent
Working Hours: 15:00 – 24:00, working 5 days per week including every other weekend.
Hourly rate: £12.85 per hour and then £15.42 per hour from 7pm til midnight
Start Date: Monday 27th July
Training hours: Monday to Friday, 9:00 – 16:00 or 10:00 – 17:00 (for the first 4 weeks)
Important: You must be available for the full training period and have no holidays booked during this time.
The Role
We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.
- Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order
- Informing customers of deals and discounts available
- Helping with all ad hoc enquiries i.e., where’s my order, how much is delivery, returns policy, cancellations, and complaints
During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
The Permanent Package
- You can apply for hybrid-working after completing your probation period
- Overtime available
- Monthly bonus opportunities
- 28 days holiday, inclusive of Bank Holidays (increases with length of service)
- Reward Vouchers
- 50% Discount Cycle to Work Scheme
- Access to discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee
If you are interested, please submit your CV and we will contact you to discuss the next steps…
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Advisor in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tate Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tate Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Evening Customer Service Advisor in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tate Recruitment.
How to prepare for a job interview at Tate Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tate Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tate Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
