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- Tasks: Lead a team to ensure a seamless customer experience and support the Sales team.
- Company: Dynamic recruitment agency in Northampton with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in customer service and team leadership, with excellent communication skills.
- Other info: Join a vibrant team dedicated to delivering exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency in Northampton seeks a Senior Customer Service Administrator to lead a team while ensuring a smooth end-to-end customer experience.
Responsibilities include:
- Handling customer enquiries
- Processing orders
- Providing operational support to the Sales team
Ideal candidates will have experience in customer service and team leadership, with strong communication skills and attention to detail required for success in this role.
End-to-End Customer Experience Team Lead (Sales Admin) in Northampton employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-to-End Customer Experience Team Lead (Sales Admin) in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your customer service and leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it helps us keep track of your application and get you in front of the right people.
We think you need these skills to ace End-to-End Customer Experience Team Lead (Sales Admin) in Northampton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in customer service and team leadership. We want to see how you've successfully managed teams and improved customer experiences in the past!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you’re a perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing reflects that. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Tate Recruitment
✨Know the Customer Journey
Familiarise yourself with the end-to-end customer experience process. Be ready to discuss how you would handle various customer enquiries and ensure a smooth journey from start to finish. This shows your understanding of the role and your commitment to customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where your leadership made a difference in customer service outcomes. This will demonstrate your capability to manage and inspire a team effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as strong communication skills are essential for this role. Consider doing mock interviews with a friend or using video recordings to refine your delivery and ensure you come across as confident and approachable.
✨Attention to Detail is Key
Be prepared to discuss how you ensure accuracy in your work, especially when processing orders and handling customer information. Share specific strategies you use to maintain attention to detail, as this will be crucial for success in the position.
