CX Data & Insight Manager
Fixed-Term Contract (12-14 Month Maternity Cover)
Competitive Salary + Company Car + Excellent Benefits
Milton Keynes | Hybrid Working (3 days office / 2 days home)
Drive Customer Experience Transformation
Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change.
This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships, and driving business-wide engagement with the programme.
Customer experience sits at the heart of the business, directly influencing customer retention, service revenue, and long-term success.
The Role
Working closely with senior leaders, operational teams and external partners, you will:
- Lead the organisation's Customer Experience programme.
- Manage the implementation and embedding of a new CX platform.
- Coordinate stakeholders and drive project delivery across the business.
- Manage third-party suppliers, ensuring delivery against expectations.
- Translate customer feedback and data into practical business recommendations.
- Provide tools, insights and reporting that support operational performance.
- Identify opportunities to improve customer satisfaction, retention and revenue.
- Support and develop one direct report.
What We're Looking For
We're interested in candidates from any customer-focused sector who can bring fresh thinking and best practice.
You'll have:
- Proven project management and change delivery experience.
- Strong stakeholder engagement and influencing skills.
- Experience managing external suppliers and partners.
- Confidence working with data, reporting and business insight.
- Commercial awareness and an understanding of customer experience drivers.
- Excellent communication, organisation and relationship-building skills.
CX Data & Insights Manager in Northampton employer: Tate Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in the vibrant Old Trafford area of Manchester, where you will play a crucial role in enhancing customer experiences during an exciting growth phase. With flexible working hours, competitive pay, and opportunities for professional development, this organisation prioritises employee well-being and career progression, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land CX Data & Insights Manager in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tate Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tate Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CX Data & Insights Manager in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tate Recruitment.
How to prepare for a job interview at Tate Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tate Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tate Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
