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- Tasks: Lead a team while delivering top-notch customer service and supporting sales operations.
- Company: Dynamic company in Northampton focused on excellent customer experiences.
- Benefits: Competitive salary up to £30,000, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a real difference by enhancing customer satisfaction and leading a motivated team.
- Qualifications: Experience in customer service or team leadership with strong communication skills.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
This is a hands-on role, leading a small team but also getting stuck into the day to day yourself, delivering an excellent end-to-end customer experience while providing strong operational and administrative support to the Sales team. You and your team will ensure customers receive clear communication, smooth onboarding, reliable service delivery, and effective issue resolution. The role also supports the Sales team with admin tasks.
You will be responsible for:
- Handle customer enquiries across phone, email, and digital channels.
- Process customer orders accurately.
- Prepare, issue, and follow up quotations.
- Streamline and oversee the full end-to-end customer experience.
- Lead a small team of Customer Service Administrators.
- Ensure accurate and efficient order processing and service-delivery workflows.
- Manage customer onboarding to ensure smooth setup and clear expectations.
- Take ownership of customer queries/issues, ensuring full resolution and addressing root causes.
- Maintain accurate and up-to-date CRM records.
- Provide operational and administrative support to the Sales Manager and Sales Team.
What skills and experience are we looking for?
- Experience in a Senior Customer Service role or Team Leader position.
- Experience in customer service, order processing, and sales administration within a commercial environment.
- Strong working knowledge of CRM systems and core business systems.
- High level of accuracy, organisation, and attention to detail.
- Strong written and verbal communication skills.
- Analytical and problem-solving capability.
Customer Service & Sales Admin Team Leader in Northampton employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Admin Team Leader in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Think of examples from your past experiences that highlight your skills and how you’ve resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Customer Service & Sales Admin Team Leader in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer service and any leadership experience you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and sales administration. Share specific examples of how you've led teams or resolved customer issues effectively. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly. We appreciate a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Tate Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you’ve handled customer enquiries in the past. Think of specific examples where you resolved issues or improved the customer experience, as this will show your practical knowledge.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare to talk about your leadership style. Have examples ready that demonstrate how you've successfully managed a team, motivated others, or dealt with conflicts. This will help them see you as a capable leader.
✨Familiarise Yourself with CRM Systems
Make sure you understand the CRM systems mentioned in the job description. If you have experience with specific platforms, be ready to discuss how you used them to enhance customer service or streamline processes. This shows you’re not just a people person but also tech-savvy.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a team conflict. Practise your responses to these scenarios, focusing on your analytical and problem-solving skills. This will demonstrate your ability to think on your feet.
