At a Glance
- Tasks: Support global customers in French and English through calls, emails, and live chat.
- Company: Dynamic customer service centre in Milton Keynes with a supportive team.
- Benefits: Competitive salary, hybrid working options, 28 days holiday, and fun break-out areas.
- Other info: Enjoy weekly pay during probation and access to discounts and health plans.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Fluency in French and English; customer service experience preferred but not essential.
The predicted salary is between 15.14 - 15.14 £ per hour.
This is a bilingual customer service role that requires fluency in both French and English. You will be supporting a global customer base, so excellent communication skills in both languages are essential. We are seeking an experienced, articulate individual who is passionate about delivering outstanding customer service. While previous experience in a similar role is preferred, it is not essential.
As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre. Your role will be key in ensuring every customer receives exceptional service, first time, every time.
- Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an “in progress” order
- Informing customers of deals and discounts available
- Helping with all ad hoc enquiries i.e., where’s my order, how much is delivery, returns policy, cancellations, and complaints
During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1. This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.
Working hours: 8am-5pm or 9am-6pm with rotational weekends
The Permanent Package:
- Salary: £30,900 per annum
- You can apply for hybrid-working after completing your probation period
- Overtime available
- 28 days holiday, inclusive of Bank Holidays (increases with length of service)
- Reward Vouchers
- 50% Discount
- Cycle to Work Scheme
- Access to discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee.
If you are interested, please submit your CV and we will contact you to discuss next steps.
French Customer Services Advisor in Milton Keynes employer: Tate Recruitment
Tate Recruitment is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. Located in Stevenage, this role provides access to modern technologies and AI tools, along with comprehensive training to help you kickstart your tech career. With a focus on collaboration and a commitment to ensuring a great customer experience, you'll find meaningful and rewarding employment here.
