At a Glance
- Tasks: Deliver exceptional customer service for a leading fashion brand through calls, emails, and live chat.
- Company: Join a well-established fashion retailer in Milton Keynes with a supportive team.
- Benefits: Earn £12.85 per hour, enjoy 28 days holiday, and get 50% off fashion products.
- Other info: Enjoy hybrid working after probation and access to exciting perks like gym discounts and life assurance.
- Why this job: Be the first point of contact for customers and make a real impact in their shopping experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Services Executive Office-Based | Milton Keynes £12.85 per hour 9am-6pm, including every other weekend
Are you passionate about delivering exceptional customer service and have an interest in fashion and retail? We're looking for confident, professional, and customer-focused individuals to join a busy and supportive Customer Experience team supporting a leading fashion brand in Milton Keynes. This is a fantastic opportunity to join a well-established business on a temporary-to-permanent basis, with excellent benefits available once you secure a permanent role. Working 5 days per week, including every other weekend.
Training Hours are 11am-8pm for 2 weeks, from Monday 7th September. Please note: You must be available for the full training period and have no pre-booked holidays during this time.
About the Role
As the first point of contact for customers across the globe, you'll help deliver a seamless and positive customer experience through multiple communication channels. Supporting customers of a popular fashion retailer, you'll assist with everything from product and sizing queries to orders, deliveries, returns, and promotions.
Key Responsibilities:
- Handling inbound calls, emails, and live chat enquiries
- Assisting customers with placing orders
- Providing information on current deals, promotions, and products
- Supporting customers with order updates and delivery queries
- Advising on returns, cancellations, and company policies
- Managing customer complaints professionally and efficiently
- Delivering exceptional service every time
What We're Looking For
- Previous customer service experience is desirable
- Retail, e-commerce, or fashion customer service experience would be advantageous
- Excellent communication skills
- Strong problem-solving abilities
- A positive, professional, and customer-first attitude
- Ability to thrive in a fast-paced environment
Temporary to Permanent Opportunity
During the initial 3-month probationary period, you'll be employed through Tate Recruitment and paid weekly via timesheet submission. Once made permanent, you'll move directly onto the company payroll with no additional probation period and will receive company benefits from Day One.
Permanent Benefits Package
- Hybrid working opportunities after probation
- Overtime available
- Monthly bonus opportunities
- 28 days holiday (including Bank Holidays), increasing with service
- Reward vouchers
- 50% employee discount on fashion products
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern breakout areas with pool tables, table tennis, free tea
Customer Service Executive - Milton Keynes employer: Tate Recruitment
Tate Recruitment is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. Located in Stevenage, this role provides access to modern technologies and AI tools, along with comprehensive training to help you kickstart your tech career. With a focus on collaboration and a commitment to ensuring a great customer experience, you'll find meaningful and rewarding employment here.
