At a Glance
- Tasks: Deliver exceptional customer service for a leading fashion brand through calls, emails, and live chat.
- Company: Join a well-established fashion retailer with a supportive team in Milton Keynes.
- Benefits: Earn £12.85 per hour, enjoy hybrid working, and receive 50% employee discount on fashion products.
- Other info: Enjoy perks like monthly bonuses, health plans, and modern breakout areas with fun activities.
- Why this job: Kickstart your career in customer service while working in a dynamic and fashionable environment.
- Qualifications: Previous customer service experience is a plus; strong communication and problem-solving skills are essential.
The predicted salary is between 12.85 - 12.85 £ per hour.
Office-Based | Milton Keynes
£12.85 per hour
9am-6pm, including every other weekend
Are you passionate about delivering exceptional customer service and have an interest in fashion and retail? We're looking for confident, professional, and customer-focused individuals to join a busy and supportive Customer Experience team supporting a leading fashion brand in Milton Keynes.
This is a fantastic opportunity to join a well-established business on a temporary-to-permanent basis, with excellent benefits available once you secure a permanent role. Working 5 days per week, including every other weekend. Training Hours are 11am-8pm for 2 weeks, from Monday 7th September. Please note: You must be available for the full training period and have no pre-booked holidays during this time.
About the Role
As the first point of contact for customers across the globe, you'll help deliver a seamless and positive customer experience through multiple communication channels. Supporting customers of a popular fashion retailer, you'll assist with everything from product and sizing queries to orders, deliveries, returns, and promotions.
Key Responsibilities:
- Handling inbound calls, emails, and live chat enquiries
- Assisting customers with placing orders
- Providing information on current deals, promotions, and products
- Supporting customers with order updates and delivery queries
- Advising on returns, cancellations, and company policies
- Managing customer complaints professionally and efficiently
- Delivering exceptional service every time
What We're Looking For
- Previous customer service experience is desirable
- Retail, e-commerce, or fashion customer service experience would be advantageous
- Excellent communication skills
- Strong problem-solving abilities
- A positive, professional, and customer-first attitude
- Ability to thrive in a fast-paced environment
Temporary to Permanent Opportunity
During the initial 3-month probationary period, you'll be employed through Tate Recruitment and paid weekly via timesheet submission. Once made permanent, you'll move directly onto the company payroll with no additional probation period and will receive company benefits from Day One.
Permanent Benefits Package
- Hybrid working opportunities after probation
- Overtime available
- Monthly bonus opportunities
- 28 days holiday (including Bank Holidays), increasing with service
- Reward vouchers
- 50% employee discount on fashion products
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern breakout areas with pool tables, table tennis, free tea & coffee, and more
Customer Service Executive- Hybrid working (Temporary) in Milton Keynes employer: Tate Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in the vibrant Old Trafford area of Manchester, where you will play a crucial role in enhancing customer experiences during an exciting growth phase. With flexible working hours, competitive pay, and opportunities for professional development, this organisation prioritises employee well-being and career progression, making it an excellent employer for those seeking meaningful and rewarding work.
