At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join a prestigious brand in a dynamic Customer Experience Centre.
- Benefits: Enjoy competitive pay, hybrid working, bonuses, and 50% staff discount.
- Other info: Fun workplace with modern amenities and great career progression opportunities.
- Why this job: Be the face of a premium brand and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills are preferred.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Service Advisor in Milton Keynes | Temporary to Permanent | Full Time
Working Hours: ~09:00 – 18:00, 5 days per week, including every other weekend OR ~15:00 – 24:00, 5 days per week, including every other weekend
Pay: £12.85 per hour, plus a 20% uplift for hours worked after 7pm
Start Date: Monday 27th July
Training
The first 4 weeks will be Monday to Friday, either 09:00 – 16:00 or 10:00 – 17:00. You must be available for the full training period and have no holidays booked during this time.
The role
We're looking for experienced, customer-focused individuals to join a busy and dynamic Customer Experience Centre in Milton Keynes, representing a prestigious and high-end brand. As a Customer Service Advisor, you'll be at the heart of the customer journey, delivering a first-class experience with every interaction. As a key ambassador for the brand, you'll build rapport with customers, provide expert support, and ensure every enquiry is handled with professionalism, care, and attention to detail.
Your responsibilities will include:
- Handling inbound customer enquiries via phone, email, and live chat
- Supporting customers with orders and order-related queries
- Advising on current promotions, discounts, and special offers
- Assisting with delivery enquiries, returns, cancellations, and complaints
- Resolving customer issues efficiently while maintaining a positive customer experience
- Building trust and confidence through clear communication and a customer-first approach
- Delivering an exceptional level of service that reflects the values and reputation of a premium brand
About You
- Previous customer service experience is desirable, ideally within a fast-paced environment
- Passionate about delivering outstanding customer experiences
- Excellent communication skills, both written and verbal
- Professional, polished, and friendly approach
- Strong problem-solving skills with the ability to remain calm under pressure
- Highly organised with excellent attention to detail
- Comfortable managing multiple enquiries while maintaining a high standard of service
- Able to build positive relationships and create memorable customer interactions
When your contract is made permanent, you will receive the following benefits:
- Hybrid working after probation
- Monthly bonus opportunities
- Overtime available
- 28 days holiday (including Bank Holidays)
- 50% staff discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Reward vouchers
- Free tea and coffee
- Modern breakout areas with pool and table tennis tables
Please note, this is a temp-perm role therefore you will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Milton Keynes
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tate Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tate Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Training in Milton Keynes
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tate Recruitment.
How to prepare for a job interview at Tate Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tate Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tate Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
