At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join a prestigious brand in a dynamic Customer Experience Centre.
- Benefits: Earn £12.85 per hour, plus bonuses, discounts, and hybrid working options.
- Other info: Enjoy modern facilities, free refreshments, and opportunities for career growth.
- Why this job: Be the face of a premium brand and make customers smile every day.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Service Advisor in Milton Keynes | Temporary to Permanent | Full Time
Working Hours: ~09:00 – 18:00, 5 days per week, including every other weekend OR ~15:00 – 24:00, 5 days per week, including every other weekend
Pay: £12.85 per hour, plus a 20% uplift for hours worked after 7pm
Start Date: Monday 27th July
Training: The first 4 weeks will be Monday to Friday, either 09:00 – 16:00 or 10:00 – 17:00. You must be available for the full training period and have no holidays booked during this time.
The role: We're looking for experienced, customer-focused individuals to join a busy and dynamic Customer Experience Centre in Milton Keynes, representing a prestigious and high-end brand. As a Customer Service Advisor, you'll be at the heart of the customer journey, delivering a first-class experience with every interaction. As a key ambassador for the brand, you'll build rapport with customers, provide expert support, and ensure every enquiry is handled with professionalism, care, and attention to detail.
Your responsibilities will include:
- Handling inbound customer enquiries via phone, email, and live chat
- Supporting customers with orders and order-related queries
- Advising on current promotions, discounts, and special offers
- Assisting with delivery enquiries, returns, cancellations, and complaints
- Resolving customer issues efficiently while maintaining a positive customer experience
- Building trust and confidence through clear communication and a customer-first approach
- Delivering an exceptional level of service that reflects the values and reputation of a premium brand
About You:
- Previous customer service experience is desirable, ideally within a fast-paced environment
- Passionate about delivering outstanding customer experiences
- Excellent communication skills, both written and verbal
- Professional, polished, and friendly approach
- Strong problem-solving skills with the ability to remain calm under pressure
- Highly organised with excellent attention to detail
- Comfortable managing multiple enquiries while maintaining a high standard of service
- Able to build positive relationships and create memorable customer interactions
When your contract is made permanent, you will receive the following benefits:
- Hybrid working after probation
- Monthly bonus opportunities
- Overtime available
- 28 days holiday (including Bank Holidays)
- 50% staff discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Reward vouchers
- Free tea and coffee
- Modern breakout areas with pool and table tennis tables
Please note, this is a temp-perm role therefore you will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Evening and Weekends (Part Time) in Milton Keynes
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tate Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tate Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Evening and Weekends (Part Time) in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tate Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Tate Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tate Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tate Recruitment will surely appreciate.
