At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join a prestigious brand in a dynamic Customer Experience Centre.
- Benefits: Earn £12.85 per hour, plus bonuses, discounts, and hybrid working options.
- Other info: Enjoy 28 days holiday, free refreshments, and fun breakout areas.
- Why this job: Be the face of a premium brand and make a real difference for customers.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 12.85 - 12.85 £ per hour.
Customer Service Advisor in Milton Keynes | Temporary to Permanent | Full Time
Working Hours: 09:00 – 18:00, 5 days per week, including every other weekend OR 15:00 – 24:00, 5 days per week, including every other weekend
Pay: £12.85 per hour, plus a 20% uplift for hours worked after 7pm
Start Date: Monday 27th July
Training: The first 4 weeks will be Monday to Friday, either 09:00 – 16:00 or 10:00 – 17:00. You must be available for the full training period and have no holidays booked during this time.
The role: We're looking for experienced, customer-focused individuals to join a busy and dynamic Customer Experience Centre in Milton Keynes, representing a prestigious and high-end brand. As a Customer Service Advisor, you'll be at the heart of the customer journey, delivering a first-class experience with every interaction. As a key ambassador for the brand, you'll build rapport with customers, provide expert support, and ensure every enquiry is handled with professionalism, care, and attention to detail.
Your responsibilities will include:
- Handling inbound customer enquiries via phone, email, and live chat
- Supporting customers with orders and order-related queries
- Advising on current promotions, discounts, and special offers
- Assisting with delivery enquiries, returns, cancellations, and complaints
- Resolving customer issues efficiently while maintaining a positive customer experience
- Building trust and confidence through clear communication and a customer-first approach
- Delivering an exceptional level of service that reflects the values and reputation of a premium brand
About You:
- Previous customer service experience is desirable, ideally within a fast-paced environment
- Passionate about delivering outstanding customer experiences
- Excellent communication skills, both written and verbal
- Professional, polished, and friendly approach
- Strong problem-solving skills with the ability to remain calm under pressure
- Highly organised with excellent attention to detail
- Comfortable managing multiple enquiries while maintaining a high standard of service
- Able to build positive relationships and create memorable customer interactions
When your contract is made permanent, you will receive the following benefits:
- Hybrid working after probation
- Monthly bonus opportunities
- Overtime available
- 28 days holiday (including Bank Holidays)
- 50% staff discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Reward vouchers
- Free tea and coffee
- Modern breakout areas with pool and table tennis tables
Please note, this is a temp-perm role therefore you will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.
