Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create exceptional member experiences in a vibrant workspace.
- Company: Join a forward-thinking organisation focused on community and service excellence.
- Benefits: Enjoy a beautifully designed workspace, wellness perks, and regular hours.
- Why this job: Perfect for those transitioning from hospitality or retail into a structured office role.
- Qualifications: Experience in managing teams and a background in customer-centric environments required.
- Other info: Opportunities for growth in a collaborative, people-first culture.
The predicted salary is between 28000 - 42000 £ per year.
Member Experience Manager
£35,000 + Benefits
London | Full-time | Permanent
Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.
As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.
What You’ll Be Doing:
- Leading and developing a high-performing team to deliver outstanding service
- Managing day to day operations across reception, meeting rooms and shared spaces
- Acting as the go-to person in the absence of the General Manager
- Overseeing stock, amenities and supplier coordination
- Supporting recruitment, onboarding and team development
- Handling member feedback and ensuring swift, thoughtful resolutions
Why This Role?
This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You’ll enjoy:
- Monday – Friday with regular working hours
- A beautifully designed workspace with wellness-focused perks
- A collaborative, people-first culture that values creativity and initiative
- Opportunities for growth and development in a forward-thinking organisation
What We’re Looking For:
- Proven experience managing or supervising a team
- A background in hospitality, retail, coworking or any customer-centric environment
- Strong communication and organisational skills
- A proactive, solutions-focused mindset
- A genuine passion for delivering exceptional service
Member Experience Manager employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. Highlight any initiatives you implemented that improved team performance or member satisfaction.
✨Tip Number 2
Familiarise yourself with the latest trends in customer experience and service design. Being knowledgeable about innovative practices can set you apart and demonstrate your commitment to creating exceptional experiences.
✨Tip Number 3
Network with professionals in the coworking and hospitality sectors. Attend industry events or join relevant online communities to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss how you handle feedback and resolve conflicts. Think of examples where you've turned negative experiences into positive outcomes, as this aligns perfectly with the role's focus on member satisfaction.
We think you need these skills to ace Member Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and delivering exceptional customer service. Use specific examples from your background in hospitality or retail to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional experiences and how your previous roles have prepared you for this position. Mention your proactive mindset and ability to handle feedback effectively.
Showcase Leadership Skills: Emphasise your leadership experience in your application. Provide examples of how you've developed teams and improved service quality in past roles, as this is crucial for the Member Experience Manager position.
Highlight Relevant Achievements: Include any measurable achievements related to customer satisfaction or team performance in your application. This could be awards, recognition, or specific improvements you've made in previous roles.
How to prepare for a job interview at Tate Recruitment
✨Showcase Your Leadership Skills
As a Member Experience Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and developed your team members in the past.
✨Demonstrate Customer-Centric Mindset
Highlight your background in customer-facing roles, especially in hospitality or retail. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle member feedback or resolve conflicts, and be ready to explain your thought process and outcomes.
✨Emphasise Your Organisational Skills
This role requires strong organisational skills. Be ready to discuss how you manage day-to-day operations and coordinate with suppliers, ensuring everything runs smoothly in a busy environment.
