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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Join a growing company with a high-performing culture in Manchester.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by coaching and developing a passionate team.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Apply early for this exciting opportunity and enjoy a dynamic workplace.
The predicted salary is between 24000 - 30000 £ per year.
Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day?
Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off.
What You’ll Be Doing
- Drive and inspire first‑class customer service across the department
- Lead, mentor and support a team of in‑house Customer Service Advisors
- Set clear expectations, KPIs and objectives and help your team achieve them
- Deliver regular coaching, feedback and development sessions
- Collaborate with internal teams to champion best practices
- Manage key client accounts and build strong long lasting relationships
- Act as the first point of escalation for complex customer queries
- Produce reports, highlight trends and identify improvement opportunities
- Work closely with stakeholders and management to support wider business goals
- Attend client review meetings
- Handle general administrative tasks as required
What We’re Looking For
- Experience in a fast‑paced customer service environment
- Strong leadership skills with the ability to motivate and inspire
- Clear, confident communication at all levels
- A natural ability to resolve issues and build a positive team culture
- Hands‑on experience training, mentoring, or supervising customer service teams
- Exceptional attention to detail
- A passion for results and continuously improving the customer journey
- A positive, proactive, team‑player attitude
If you’re passionate about people, customer service and creating a high‑performing team, we want to hear from you! Apply today and take the next exciting step in your leadership career.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Team Leader in Manchester employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership style aligns with their needs, and don’t forget to highlight your experience in motivating teams!
✨Tip Number 3
Be ready to share specific examples from your past roles. Think about times when you’ve successfully led a team or resolved complex customer issues. These stories will help paint a picture of your capabilities and fit for the role.
✨Tip Number 4
Don’t hesitate to ask questions during the interview! Show your interest by asking about their team dynamics or how they measure success in customer service. It’s a great way to demonstrate your enthusiasm and get a feel for the company culture.
We think you need these skills to ace Customer Service Team Leader in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and inspired teams in the past, so share specific examples that showcase your ability to drive results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate candidates who can communicate effectively, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Tate Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on the latest trends and best practices in customer service. Be ready to discuss how you've handled complex queries in the past and how you can inspire your team to deliver exceptional experiences.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about specific situations where you motivated your team or resolved conflicts, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since this role requires clear communication at all levels, consider doing mock interviews with friends or family to build your confidence and refine your delivery.
✨Be Ready to Discuss KPIs and Results
Understand the key performance indicators relevant to customer service. Be prepared to talk about how you've set and achieved objectives in previous roles, and how you plan to drive results in this new position.