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- Tasks: Lead and inspire a team to deliver outstanding customer service and manage key client relationships.
- Company: A top recruitment agency known for its dynamic and high-performing culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on customer experiences while mentoring and driving your team to success.
- Qualifications: Proven leadership skills and a passion for exceptional customer service.
- Other info: Join a vibrant team where your ideas are valued and growth is encouraged.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking an experienced Customer Service Team Leader in Manchester. The ideal candidate will exhibit strong leadership skills, exemplary customer service experience, and a passion for mentoring teams.
In this dynamic role, you will drive exceptional customer service, implement best practices, and manage key client relationships. Join a high-performing team where your ideas matter, and make an impact on customer experiences.
Customer Service Team Lead: Coach, Inspire & Drive CX in Manchester employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead: Coach, Inspire & Drive CX in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for a Team Lead role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in driving exceptional customer experiences.
✨Tip Number 3
Showcase your passion for mentoring! During interviews, share specific examples of how you've inspired and coached your team in the past. This will highlight your leadership skills and commitment to developing others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Lead: Coach, Inspire & Drive CX in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and coached teams in the past, so share specific examples that showcase your ability to drive exceptional customer service.
Emphasise Customer Service Experience: Your customer service background is crucial for this role. Be sure to detail your previous experiences and how they’ve shaped your approach to delivering top-notch service. We love seeing candidates who are passionate about making a difference in customer experiences!
Be Authentic and Personal: Let your personality shine through in your application! We appreciate authenticity, so don’t be afraid to share your passion for mentoring and how it aligns with our values at StudySmarter. A personal touch can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and culture!
How to prepare for a job interview at Tate Recruitment
✨Show Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Think about times when you inspired your team or implemented changes that improved customer service. This will demonstrate your capability to coach and drive performance.
✨Know the Company and Its Values
Research the recruitment agency thoroughly. Understand their mission, values, and what they stand for. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service situations. Prepare by thinking through various scenarios and how you would approach them. This will showcase your problem-solving skills and ability to manage client relationships effectively.
✨Bring Your Ideas to the Table
Since the role emphasises making an impact, come prepared with ideas on how to enhance customer experiences. Whether it's new strategies or best practices you've seen work elsewhere, sharing these will highlight your proactive mindset and passion for the role.
