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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Dynamic company in Manchester with a focus on growth and development.
- Benefits: Competitive salary up to £30,000 and opportunities for career advancement.
- Why this job: Make a real impact by coaching and developing a high-performing team.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Join a fast-paced environment where your ideas truly matter.
The predicted salary is between 24000 - 36000 £ per year.
Permanent | On‑site | Manchester – salary up to £30,000
Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where coaching, developing and motivating a team is all part of your day? If so, this could be your next big opportunity!
Our client is growing and looking for an experienced Customer Service Team Leader to join their established, high‑performing team. This is your chance to step into a role where your ideas matter, your leadership makes an impact and your career can really take off.
What You’ll Be Doing
- Drive and inspire first‑class customer service across the department
- Lead, mentor and support a team of in‑house Customer Service Advisors
- Set clear expectations, KPIs and objectives and help your team achieve them
- Deliver regular coaching, feedback and development sessions
- Collaborate with internal teams to champion best practices
- Manage key client accounts and build strong long lasting relationships
- Act as the first point of escalation for complex customer queries
- Produce reports, highlight trends and identify improvement opportunities
- Work closely with stakeholders and management to support wider business goals
- Attend client review meetings
- Handle general administrative tasks as required
What We’re Looking For
- Experience in a fast‑paced customer service environment
- Strong leadership skills with the ability to motivate and inspire
- Clear, confident communication at all levels
- A natural ability to resolve issues and build a positive team culture
- Hands‑on experience training, mentoring, or supervising customer service teams
- Exceptional attention to detail
- A passion for results and continuously improving the customer journey
- A positive, proactive, team‑player attitude
Ready to Lead, Inspire and Make an Impact? If you’re passionate about people, customer service and creating a high‑performing team, we want to hear from you! Apply today and take the next exciting step in your leadership career.
Customer Service Team Lead in Manchester employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews by sharing specific examples of how you've motivated teams or improved customer experiences. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make an impact in customer service.
We think you need these skills to ace Customer Service Team Lead in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated and inspired teams in the past, so share specific examples that showcase your ability to drive results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tate Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and customer service philosophy. Research their approach to customer experience and think about how your leadership style aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you motivated your team, resolved conflicts, or improved performance. This will demonstrate your capability as a Customer Service Team Lead.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and how you would address them, showcasing your problem-solving skills and customer-first mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company's vision for customer service, or how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
