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- Tasks: Lead IT operations and ensure top-notch service delivery for a critical platform.
- Company: Global organisation with a focus on enterprise technology solutions.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional growth.
- Why this job: Make a significant impact in a hands-on leadership role within a dynamic environment.
- Qualifications: Must have Entrata and SAP experience, plus strong leadership skills.
- Other info: Ideal for those who excel in structured, enterprise settings.
The predicted salary is between 90000 - 105000 £ per year.
A global organisation is seeking a senior IT leader to take end to end ownership of enterprise service delivery across its London operations. This is a hands-on leadership role with clear accountability for a business-critical Entrata platform, end user support, and local oversight of corporate IT infrastructure.
This role sits at the centre of operations, service management, and stakeholder engagement, and will suit someone who can balance strategic direction with day-to-day execution in a complex, enterprise environment.
What you will own:- Senior leadership of a dedicated Entrata application service function, treating the platform as mission critical to the business
- Full accountability for Entrata availability, performance, upgrades, incidents, configuration, and vendor management
- Ownership of service standards, SLAs, KPIs, and ongoing service improvement for Entrata and related systems
- Leadership of the London end user support function
- Embedding consistent support processes, tooling, and ITSM best practice
- Building and developing a high performing, customer focused support team
- Local oversight of IT infrastructure including networks, systems, and security
- Acting as the senior escalation point for incidents, audits, and infrastructure initiatives
- Partnering closely with global technology teams to ensure compliance, resilience, and alignment with group strategy
- Hands-on Entrata experience is essential and non-negotiable (Yardi or alternative wouldn't work)
- Strong SAP experience is also essential, ideally within a complex enterprise environment
- Senior leadership experience across enterprise application support and end user services
- Strong understanding of IT infrastructure, networking, and cloud-based services
- Experience operating within global or multi-region organisations
- Confident senior stakeholder manager with the credibility to operate at VP level
- Experience supporting complex ERP or property management platforms alongside Entrata
- ITIL or ITIL aligned service management experience
- Proven track record leading teams through operational change and service transformation
This role will appeal to a senior IT leader who thrives in structured, enterprise environments and takes pride in running stable, well governed, business critical platforms, rather than chasing greenfield builds or constant reinvention.
Please apply with an up to date profile.
VP IT & Technology in London employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP IT & Technology in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission-critical platforms like Entrata and be ready to discuss how your hands-on experience aligns with their needs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your pitch! Be clear about your leadership style and how you’ve successfully managed teams and projects in complex environments. This is your chance to shine, so make sure you can articulate your value and how you can elevate their IT operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace VP IT & Technology in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your hands-on experience with Entrata and SAP, as well as your leadership skills in enterprise environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this VP role. Share specific examples of how you've led teams and improved service delivery in previous positions. Let us know what makes you tick!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. How do you build high-performing teams? What strategies do you use to manage stakeholders? We’re looking for someone who can balance strategy with execution, so make that clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Tate Recruitment
✨Know Your Entrata Inside Out
Since hands-on Entrata experience is non-negotiable, make sure you brush up on all aspects of the platform. Be ready to discuss specific scenarios where you've successfully managed Entrata, including any challenges you faced and how you overcame them.
✨Showcase Your Leadership Skills
This role requires strong senior leadership experience, so prepare examples that highlight your ability to lead teams through operational change. Think about times when you’ve built high-performing teams or improved service standards, and be ready to share those stories.
✨Understand the Bigger Picture
Familiarise yourself with the company's global technology strategy and how it aligns with local operations. Be prepared to discuss how you can ensure compliance and resilience while managing the Entrata platform and IT infrastructure.
✨Engage with Stakeholders
As a confident senior stakeholder manager, practice articulating your approach to engaging with various stakeholders. Prepare to discuss how you would handle escalations and maintain strong relationships across different teams, especially in a complex enterprise environment.