At a Glance
- Tasks: Provide administrative support for member complaints and liaison activities in a structured environment.
- Company: Join a well-established professional membership organisation with a supportive team culture.
- Benefits: Competitive hourly rate, hybrid work model, and immediate start until October.
- Other info: Opportunity to enhance your skills in a busy, service-focused environment.
- Why this job: Perfect for detail-oriented individuals who thrive on organisation and clear communication.
- Qualifications: Experience in administration and strong organisational skills are essential.
The predicted salary is between 19 - 21 € per hour.
We’re working with a well-established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year – candidates need to be immediately available.
This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.
The role
You’ll provide day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key.
Key responsibilities
- Providing administrative support across complaints and member liaison processes
- Logging complaints and Code of Conduct cases accurately on internal systems
- Maintaining trackers to monitor cases, actions, and deadlines
- Carrying out initial eligibility checks and escalating queries where needed
- Updating CRM systems with accurate and timely information
- Coordinating complaints panels, including scheduling via Microsoft Teams
- Liaising with internal and external stakeholders to confirm availability and attendance
- Preparing and distributing panel documentation
- Supporting panel meetings and ensuring records are maintained
- Managing and triaging a shared complaints inbox
- Supporting improvements to inbox processes and workflows
- Assisting with reporting, including quarterly updates on complaints activity
- Providing general admin support, including document management and case coordination
What we’re looking for
- Previous experience in an administrative role within a busy, service-focused environment
- Previous experience in complaints – desirable
- Strong organisational skills and the ability to manage multiple priorities
- High attention to detail, especially when handling sensitive or confidential information
- Advanced Excel and Microsoft suite experience
- Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
- Clear and professional communication skills
- A collaborative approach and willingness to support across the wider team
Member Liaison & Complaints Support Officer in London employer: Tate Recruitment
Join a well-established professional membership organisation that values detail-oriented work and fosters a supportive, collaborative environment. With a hybrid working model and a focus on employee growth, this role offers the chance to develop your administrative skills while contributing to meaningful member support initiatives. Enjoy the benefits of working in a structured setting where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Member Liaison & Complaints Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for roles like the Member Liaison & Complaints Support Officer. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative support and complaints handling. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple priorities or handled sensitive information. This will demonstrate that you’re the perfect fit for a detail-driven role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Member Liaison & Complaints Support Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Member Liaison & Complaints Support Officer role. Highlight your administrative experience and any work with complaints to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role. Share specific examples of how your organisational skills and attention to detail have helped you in previous positions, especially in handling sensitive information.
Showcase Your IT Skills:Since the role requires advanced Excel and Microsoft suite experience, don’t forget to mention your proficiency with these tools. If you’ve used CRM systems before, let us know how you’ve navigated them effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Tate Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around administrative support and handling complaints. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities or maintained detailed records. Be ready to discuss how you keep track of tasks and ensure nothing slips through the cracks.
✨Communicate Clearly and Professionally
Given the nature of the role, clear communication is crucial. Practice articulating your thoughts concisely and professionally. You might even want to rehearse common interview questions with a friend to ensure you come across as confident and articulate during the actual interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, especially related to complaints and member liaison. Think of scenarios where you’ve dealt with sensitive information or resolved conflicts, and be ready to explain your thought process and the outcomes.
