Sales Administrator in Letchworth

Location: Letchworth, Hertfordshire

Salary: £27,000-£28000 per annum, depending on experience

Working hours: Monday to Friday, 9.00am-5.00pm

Working arrangement: 100% office-based

About the Role

We are seeking an organised, proactive and detail-oriented Sales Administrator to join a busy team in Letchworth.

This is a varied administrative role supporting the day-to-day sales operation, with responsibility for processing customer orders and invoices, coordinating supplier deliveries, maintaining accurate customer and supplier records, and providing excellent customer service.

The successful candidate will be a confident communicator with strong organisational skills, the ability to manage competing priorities and a keen eye for detail. You will be comfortable using Microsoft Office and administrative systems, helping to ensure the smooth and efficient running of sales and office operations.

Key Responsibilities

Sales, Supplier and Customer Administration

• Placing orders with suppliers and following up to ensure timely delivery.
• Checking and booking in incoming shipments.
• Processing supplier invoices and customer invoices for goods shipped.
• Liaising with carriers to coordinate incoming and outgoing deliveries.
• Preparing export documentation and processing customer orders and shipments.
• Preparing customer quotations and following up as required.
• Preparing samples, accompanying letters and shipments for customers and prospective clients.
• Monitoring customer account balances and overdue payments, following up where necessary.
• Providing general administrative support to the sales team.

Database and Records Management

• Maintaining accurate and up-to-date customer and supplier databases.
• Providing company statements, product specifications and other documentation when requested.
• Producing labels and preparing customer mailshots for marketing activities.
• Ensuring records and information are maintained accurately and efficiently.

General Office Administration

• Managing incoming and outgoing emails and responding to enquiries.
• Answering telephone calls and acting as the first point of contact for the business.
• Welcoming visitors and providing a professional and friendly reception.
• Supporting the wider team with general office administration as required.

Please note that the responsibilities listed above are intended as a guide and are not exhaustive. Additional duties may be required as the needs of the business evolve.

Essential Skills And Experience

• Previous experience in an administrative, sales administration or sales support role.
• Good working knowledge of Microsoft Office.
• Excellent attention to detail and accuracy when processing information and entering data.
• Strong written and verbal communication skills, with confidence when dealing with customers and suppliers.
• Good organisational skills and the ability to prioritise workloads and meet deadlines.
• GCSEs in Maths and English, or equivalent qualifications.
• A professional, positive and flexible approach to work.

Desirable Skills

• French or Italian language skills to assist with customer and supplier communication.
• Experience using SAGE accounting software.

What's on Offer?

• Salary of £27,000-£28,000 per annum, depending on experience.
• 20 days' annual leave, plus bank holidays.
• Pension scheme.
• A friendly, supportive and family-run working environment.
• A varied role offering the opportunity to contribute to the smooth running of a busy sales operation.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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