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- Tasks: Provide hands-on technical support and troubleshoot issues for over 200 users.
- Company: Dynamic tech company based in Clapham with a focus on IT operations.
- Benefits: Competitive daily rate, opportunities for growth in cloud and networking.
- Other info: Great chance to enhance your skills in automation and security initiatives.
- Why this job: Join a fast-paced environment and make a real impact on IT projects.
- Qualifications: Minimum 2 years in IT support, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 40000 - 60000 £ per year.
This role involves providing hands-on technical support to maintain IT operations and business continuity across multiple sites, supporting over 200 users. You’ll manage tickets, troubleshoot hardware/software issues, and contribute to IT projects in a fast-paced environment with opportunities to grow in cloud, networking, and automation.
Role and Responsibilities:
- Act as the first point of contact for technical issues, managing tickets and troubleshooting hardware, software, and network problems.
- Configure and set up devices for new starters and manage user accounts and permissions.
- Support remote workers with connectivity and network access.
- Contribute to IT projects, including system upgrades, automation improvements, and security initiatives.
- Maintain accurate documentation and assist with process improvements to enhance efficiency and user experience.
Key Skills and Experience:
- Minimum 2 years’ experience in an IT support role.
- Strong knowledge of Windows client/server environments, Microsoft 365, Intune, and Autopilot.
- Familiarity with networking concepts and troubleshooting.
- Experience with ITSM platforms such as Jira Service Management.
- Excellent problem-solving and analytical skills.
- Strong communication skills to explain technical concepts clearly to non-technical users.
System Support Engineer in Leicester employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Engineer in Leicester
✨Tip Number 1
Get your tech skills ready! Brush up on your knowledge of Windows environments, Microsoft 365, and networking concepts. We want to see you shine in those areas during the interview!
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've tackled technical issues. We love hearing about how you managed tickets and resolved problems effectively.
✨Tip Number 3
Show us your communication skills! Be prepared to explain complex tech stuff in simple terms. We want to know how you can help non-tech users understand their issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Make sure your CV is up-to-date and highlights your relevant experience in IT support.
We think you need these skills to ace System Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows environments and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so share those stories!
Keep It Clear and Concise: When writing your application, make sure it’s easy to read. Use bullet points for key skills and experiences, and keep your language straightforward. We appreciate clarity, especially when it comes to technical concepts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and you’re good to go!
How to prepare for a job interview at Tate Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows client/server environments, Microsoft 365, and Intune. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any experience you have with ITSM platforms like Jira Service Management.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've solved technical problems in previous roles. Think about specific situations where you had to troubleshoot issues or improve processes, and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since you'll be dealing with non-technical users, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to ensure you can convey your ideas effectively during the interview.
✨Demonstrate Your Team Spirit
This role involves working closely with others, so be prepared to discuss how you collaborate with colleagues. Share examples of how you've contributed to team projects or supported remote workers, highlighting your adaptability in a fast-paced environment.