At a Glance
- Tasks: Enhance customer experience by processing orders and managing enquiries in a dynamic team.
- Company: Join a successful global organisation known for its inclusive culture and career growth.
- Benefits: Enjoy flexible hours, ongoing training, life assurance, and wellness initiatives.
- Other info: Great opportunities for personal development and progression across departments.
- Why this job: Make a real impact in customer service while developing your skills in a supportive environment.
- Qualifications: Strong attention to detail, excellent communication skills, and experience in customer service.
The predicted salary is between 30000 - 30000 £ per year.
An office based position combining pre and post order customer service, enhancing the customer experience and relationships, processing orders and maintaining high standards of quality administration processes.
Location: Office Based in Kings Langley
Hours: 35.25 hours per week, Monday to Friday
Flexibility: Flexible start and finish times within core hours, with an early finish on Fridays
About the Opportunity and Business
We are recruiting on behalf of a highly successful global organisation that manufactures and sources a vast range of technical products and components for customers across the UK and international markets. Working from one of their UK Sales & Service Centres, you will play a key role in supporting customers, processing orders and ensuring exceptional service delivery. This is an excellent opportunity for someone who enjoys a structured, process-driven environment and thrives on accuracy, customer interaction, and problem solving. The products are highly technical, often involving detailed specifications and complex part numbers, making strong attention to detail and the ability to concentrate essential for success. The organisation is known for its inclusive culture, structured training programmes, ongoing personal development and opportunities to progress into other departments and functions over time.
The Role
As part of a collaborative customer service team, you will be responsible for managing customer orders, quotations and enquiries while ensuring all processes and quality standards are followed accurately.
Key Responsibilities
- Processing customer quotations and orders accurately and efficiently
- Managing a high volume of customer enquiries via telephone, email and online platforms
- Providing updates on order status, deliveries and product availability
- Creating and maintaining customer account information within internal systems
- Processing web orders and customer requests
- Preparing and issuing pro-forma invoices
- Coordinating with internal departments to source products and obtain quotations
- Supporting customers with delivery and shipping information
- Processing customer returns, feedback cases, credits and re-invoicing requests
- Obtaining proof of delivery documentation from couriers
- Working closely with warehouse and logistics teams to ensure accurate despatch of orders
- Preparing shipping and export documentation
- Supporting field sales teams and international offices with quotations and customer enquiries
- Maintaining compliance with company procedures, quality standards and international trade requirements
About You
We are looking for a customer-focused individual who combines strong administration skills with excellent attention to detail and is comfortable working in the 'Engineering market'.
Ideally, you will have:
- Experience in office-based customer service, order processing or sales support
- Strong data entry accuracy and attention to detail
- Experience working with multiple systems and a CRM
- Excellent communication skills, both written and verbal
- The ability to prioritise workload and adapt to changing demands
- A methodical and process-driven approach
- Strong problem-solving skills and a proactive attitude
- Experience within a technical, engineering, manufacturing, industrial, distribution, or product-based environment would be highly advantageous
- Experience using SAP Business One (SAP B1) and/or HubSpot would be a significant advantage
What's on Offer?
- Structured induction and ongoing training
- Continuous professional development and personal appraisal programme
- Genuine long-term career prospects across different departments
- Life Assurance (4x annual salary)
- Group Income Protection (75% salary protection for long-term illness)
- Employee Assistance Programme including GP access, counselling support, nutrition appointments, health checks and wellbeing resources
- Discounted gym membership
- Wellbeing events and initiatives throughout the year
- Company social events
- Salary sacrifice pension scheme
- Free on-site parking
- Staff canteen with kitchen facilities
- Complimentary refreshments
- Friendly, inclusive and supportive team culture
If you enjoy working in a fast-paced, open plan team environment where accuracy matters and would like to build a long-term career with a global organisation that truly invests in its people, we'd love to hear from you.
Customer Excellence Associate in Kings Langley employer: Tate Recruitment
Tate Recruitment is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. Located in Stevenage, this role provides access to modern technologies and AI tools, along with comprehensive training to help you kickstart your tech career. With a focus on collaboration and a commitment to ensuring a great customer experience, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Associate in Kings Langley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Excellence Associate in Kings Langley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
