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- Tasks: Be the first point of contact for members and enhance their experience.
- Company: Leading not-for-profit organisation dedicated to member support.
- Benefits: Hybrid working model, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in members' lives while enjoying work-life balance.
- Qualifications: Excellent communication skills and a passion for understanding member needs.
- Other info: Join a dynamic team focused on high service standards and member satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A leading not-for-profit organization in the UK is seeking a Support Executive to be the first point of contact for their members. You will enhance the member experience and maintain high service standards by responding to inquiries via various channels. This role requires excellent communication skills, a commitment to understanding member needs, and strong analytical abilities. This position offers a hybrid working model, enabling a balance between professional responsibilities and personal life.
Hybrid Member Support & Experience Advisor employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Member Support & Experience Advisor
✨Tip Number 1
Make sure you research the organisation thoroughly. Understand their mission and values, and think about how your skills align with enhancing member experience. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, try role-playing common scenarios with a friend or family member. This will help you feel more confident when responding to inquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate. Plus, it could lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Hybrid Member Support & Experience Advisor
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about enhancing the member experience, make sure your written application showcases your excellent communication skills. Use clear and concise language to demonstrate how you can effectively respond to inquiries.
Highlight Your Analytical Abilities: We want to see how you approach problem-solving! In your application, share examples of how you've used your analytical skills to understand and meet member needs in previous roles or experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Hybrid Member Support & Experience Advisor role. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tate Recruitment
✨Know Your Member Needs
Before the interview, take some time to research the organisation and its members. Understand their mission and values, and think about how you can enhance the member experience. This will show your commitment to understanding their needs and will help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Support Executive, communication is key. Prepare examples of how you've successfully handled inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to connect with members across various channels.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and analysis. Think of specific instances where you've used analytical skills to improve a process or resolve a member's issue. This will highlight your ability to maintain high service standards and adapt to different situations.
✨Embrace the Hybrid Model
Since this role offers a hybrid working model, be prepared to discuss how you manage your time and responsibilities in both remote and in-office settings. Share any experiences you have with balancing professional duties and personal life, as this will show your adaptability and readiness for the role.
