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For Companies At a Glance
- Tasks: Deliver excellent customer service and manage enquiries in a busy team.
- Company: Leading financial services organisation with a supportive culture.
- Benefits: Weekly pay, 28 days holiday, full training, and retail discounts.
- Why this job: Gain valuable experience and develop your skills in a professional environment.
- Qualifications: Positive attitude, good communication skills, and IT proficiency.
- Other info: Office-based role in Hitchin with excellent support and training.
The predicted salary is between 1300 - 1800 £ per month.
We’re excited to be recruiting enthusiastic Customer Service Assistants for a 12‑week temporary assignment with a leading, well‑established financial services organisation based in the heart of Hitchin. This is a fantastic opportunity to gain valuable experience within a supportive, professional environment where you’ll receive full training, ongoing guidance, and the chance to work with a friendly, collaborative team.
Office-based in Hitchin, 37.5 hours per week, Monday–Friday, 9:00am–5:00pm, 30‑minute lunch break.
What You’ll Be Doing
- Managing and responding to customer enquiries, predominantly via email.
- Processing information and updating customer accounts using internal systems and Microsoft Word, Excel, and Outlook.
- Creating new customer accounts and updating existing ones with accuracy and attention to detail.
- Drafting clear, professional email correspondence.
- Speaking occasionally with independent financial advisers to gather customer information and set up new policies.
- Handling general administrative responsibilities as required.
What We’re Looking For
- A positive, friendly attitude and a supportive team mindset.
- Confident communication skills, both written and verbal.
- Good IT ability, including proficiency in Microsoft Word, Excel, and Outlook.
- Quick to learn new systems and processes.
- Strong organisational skills and excellent attention to detail.
- Proactive and able to use your initiative.
Weekly pay, 28 days holiday, full training and ongoing support, access to the Tate Awards Scheme, including great retail discounts.
Customer Service Representative in Hitchin employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Hitchin
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, being clear and confident in your responses is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Be proactive! If you have questions during the application process, don’t hesitate to reach out. It shows initiative and eagerness to learn, which are traits they’ll appreciate in a Customer Service Representative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right at your fingertips.
We think you need these skills to ace Customer Service Representative in Hitchin
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive attitude to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention your proficiency in Microsoft Word, Excel, and Outlook, as well as any previous customer service roles you've had.
Be Clear and Professional: Since you'll be handling customer enquiries via email, it's crucial to demonstrate your written communication skills. Keep your application clear, concise, and professional – just like you would when responding to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our friendly team in Hitchin!
How to prepare for a job interview at Tate Recruitment
✨Know the Company
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've successfully handled customer enquiries in the past, whether through email or phone. Practising clear and professional responses will help you shine during the interview.
✨Demonstrate Your IT Proficiency
Since the role requires using Microsoft Word, Excel, and Outlook, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've completed using them, like managing data or drafting emails, to highlight your skills.
✨Emphasise Teamwork and Initiative
The job description mentions a supportive team mindset. Be prepared to share examples of how you've worked collaboratively in previous roles. Also, think of instances where you've taken the initiative to solve problems or improve processes, as this will align well with what they're looking for.
