At a Glance
- Tasks: Support global customers in French and English through calls, emails, and live chat.
- Company: Join a dynamic team in Milton Keynes with a focus on outstanding customer service.
- Benefits: Enjoy competitive pay, hybrid working options, and great perks from day one.
- Other info: Fun office environment with games, free drinks, and opportunities for career growth.
- Why this job: Be the first point of contact for customers and make a real difference every day.
- Qualifications: Fluency in French and English; customer service experience is a plus but not essential.
The predicted salary is between 15.14 - 15.14 £ per hour.
- French Customer Services Advisor
- Office based in Milton Keynes
- Temporary to Permanent
- Hourly rate: £15.14 per hour
The Role
This is a bilingual customer service role that requires fluency in both French and English.
You will be supporting a global customer base, so excellent communication skills in both languages are essential.
We are seeking an experienced, articulate individual who are passionate about delivering outstanding customer service.
While previous experience in a similar role is preferred, it is not essential.
As the first point of contact for customers from around the world, you will be working in a fast-paced, high-volume, and supportive customer experience centre.
Your role will be key in ensuring every customer receives exceptional service, first time, every time.
- Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
- Informing customers of deals and discounts available
- Helping with all ad hoc enquiries i. e., where's my order, how much is delivery, returns policy, cancellations, and complaints
During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay).
There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.
- Working hours: 8am-5pm or 9am-6pm with rotational weekends
- The Permanent Package
- Salary: £30,900 per annum
- You can apply for hybrid-working after completing your probation period
- Overtime available
- 28 days holiday, inclusive of Bank Holidays (increases with length of service)
- Reward Vouchers
- 50% Discount
- Cycle to Work Scheme
- Access to discounted gym membership
- Health Shield Cash Plan
- Life Assurance
Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee.
If you are interested, please submit your CV and we will contact you to discuss next steps.
French Customer Services Advisor in High Wycombe employer: Tate Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in the vibrant Old Trafford area of Manchester, where you will play a crucial role in enhancing customer experiences during an exciting growth phase. With flexible working hours, competitive pay, and opportunities for professional development, this organisation prioritises employee well-being and career progression, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Services Advisor in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tate Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tate Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Customer Services Advisor in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tate Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Tate Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tate Recruitment!
How to prepare for a job interview at Tate Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
