Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve disputes and help people reach positive outcomes in a fast-paced environment.
- Company: Join a high-performing team in a supportive and dynamic workplace.
- Benefits: Hybrid working model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping others navigate challenging situations every day.
- Qualifications: Strong communication skills, data analysis ability, and a passion for customer service.
- Other info: Enjoy flexibility while working on diverse cases and contributing to fair resolutions.
The predicted salary is between 18600 - 21600 £ per year.
Resolve, Influence and Make an Impact!
Location: Hemel Hempstead (Hybrid), salary approx. £31,000
Are you a natural problem-solver with a passion for fairness, communication and helping people reach positive outcomes? Do you thrive in a fast-paced environment where every day brings something different? If so, this could be the perfect next step in your career.
We’re looking for a proactive, curious and resilient Complaints Handler to join a high-performing team supporting multiple schemes. This is a role where you’ll think on your feet, confidently make decisions and directly influence how disputes are resolved.
In this position, your judgement matters. Your communication makes a difference. And your work ensures parties get fair, timely resolutions.
What You’ll Be Doing
- Take the lead in reviewing and progressing deposit disputes across various schemes, all within set timelines.
- Spot opportunities for early resolution, helping tenants, landlords and agents reach agreements without the need for formal adjudication.
- Engage directly with both parties, mediating conversations and preparing settlement agreements when they reach common ground.
- Process settlement payments with total accuracy, ensuring all details are correct.
- Manage your own caseload independently, juggling multiple active cases and prioritising effectively.
- Request and review information, guiding parties through next steps and ensuring all cases move through the process efficiently.
- Maintain impeccable records, capturing clear notes and case histories.
- Handle queries from internal colleagues and external customers.
- Draft non-standard adjudication decisions and oversee accurate payments following those decisions.
- Identify special circumstances, such as bankruptcy or court action and follow the correct processes.
- Monitor 'on hold' cases, ensuring nothing falls through the cracks.
- Stay on top of correspondence, responding to emails promptly and professionally.
What You’ll Bring to the Team
- Can confidently handle large volumes of digital information.
- Is strong in data analysis and comfortable navigating MS Office, especially Excel.
- Communicates brilliantly - both in writing and over the phone.
- Has a calm, supportive approach when dealing with people in dispute.
- Delivers excellent customer service.
- Can apply legislation and Scheme Rules with accuracy and confidence.
- Thrives when working toward daily targets and time-sensitive deadlines.
Where You’ll Be Working
The team is based in Hemel Hempstead and you’ll enjoy a hybrid working model, giving you the flexibility to balance office collaboration with focused work from home.
If you’re looking for a role where your decisions matter, where you’ll help people navigate challenging situations and where every day keeps you thinking, this is your chance to join a team that truly values your contribution.
Complaints Handler in Hemel Hempstead employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to complaints handling. Role-play with a friend or use online resources to sharpen your skills. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved disputes or handled difficult situations in the past. This will demonstrate your fit for the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! Tailor your application to highlight your relevant experience and skills that align with the Complaints Handler role.
We think you need these skills to ace Complaints Handler in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your problem-solving skills and any relevant experience that shows you can handle disputes effectively. We want to see how you can make an impact!
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've successfully resolved conflicts or mediated discussions in the past. We love seeing candidates who can articulate their thoughts clearly and professionally.
Demonstrate Your Resilience: This job can be fast-paced and challenging, so share instances where you've thrived under pressure. Let us know how you manage multiple cases and stay organised while keeping a calm approach with customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tate Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler inside and out. Familiarise yourself with common disputes and resolutions, as well as the relevant legislation and Scheme Rules. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively resolved disputes or handled difficult conversations in the past. Practise articulating your thoughts clearly and confidently, both verbally and in writing, so you can impress during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully navigated complex situations or made decisions under pressure. Be ready to discuss these examples, highlighting your analytical skills and ability to think on your feet, which are crucial for a Complaints Handler.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of disputes you'll be handling, and how success is measured in the role. This not only shows your genuine interest but also helps you gauge if the company culture aligns with your values.
