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For Companies At a Glance
- Tasks: Lead the transformation of patient experiences and drive engagement in healthcare.
- Company: Join a fast-growing organization redefining primary care with a patient-first approach.
- Benefits: Enjoy a competitive salary, remote work options, and a collaborative team environment.
- Why this job: Shape the future of healthcare while innovating in a high-impact leadership role.
- Qualifications: Proven leadership in patient experience and strong data-driven decision-making skills required.
- Other info: Opportunity to influence within a scaling organization with an impressive mission.
The predicted salary is between 42000 - 84000 £ per year.
Role: Head of Patient Experience
Location: Largely Homebased, some travel to sites in England may be expected
Salary: 50K-60K DOE
Are you passionate about transforming patient/customer experiences and driving engagement? Do you have the vision and leadership skills to create a seamless, patient/customer -first healthcare journey?
My client are redefining primary care by taking a membership-style approach to patient engagement, satisfaction, and retention. As Head of Patient Experience, you will play a pivotal role in making sure, our clients’ practices are the preferred choice for communities, ensuring exceptional service and patient loyalty.
In this role, you will;
-Develop and execute a dynamic patient engagement and retention strategy
-Enhance the patient journey by creating seamless onboarding, proactive communication, and loyalty-style programs
-Improve accessibility & service quality, ensuring efficient and patient-friendly appointment systems.
-Increase patient retention through proactive outreach, experience initiatives, and data-driven improvements.
-Grow memberships & reputation by driving referrals, managing online feedback, and strengthening community engagement.
What We’re Looking For
-Proven leadership in patient experience, service improvement, or customer engagement (healthcare, retail, hospitality, fitness).
-Exceptional storytelling ability—translating data into compelling narratives that influence decision-making.
-Experience in patient/customer loyalty, onboarding, and engagement strategies.
-Strong stakeholder management & influencing skills—from frontline teams to board-level executives.
-Data-driven mindset—Strong expertise in qualitative & quantitative research methods and the ability to translate data into commercial recommendations
-Experience growing customer acquisition/memberships/subscriptions or something similar
Not essential but a plus;
-Knowledge of NHS primary care structures, CQC requirements, and regulatory frameworks
What's in It for You?
A high-impact leadership role where you can shape the future of primary care.
-The chance to innovate & influence within a fast-growing, patient-first organisation.
-A collaborative, forward-thinking team committed to excellence in healthcare.
-Competitive salary & benefits package.
If you want to be part of something BIG in a scaling organisation with an impressive mission, please apply today without delay!
Head of Patient Experience employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Patient Experience
✨Tip Number 1
Familiarize yourself with the latest trends in patient engagement and retention strategies. This will not only help you understand the role better but also allow you to speak confidently about innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those focused on patient experience. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully improved patient experiences in previous roles. Highlighting your leadership skills and data-driven decision-making will resonate well with the hiring team.
✨Tip Number 4
Research the company’s current patient engagement initiatives and think critically about how you could enhance them. Showing that you’ve done your homework will demonstrate your genuine interest in the position.
We think you need these skills to ace Head of Patient Experience
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Patient Experience. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Craft a Compelling Cover Letter: Write a cover letter that highlights your passion for transforming patient experiences. Use storytelling to illustrate your past successes in patient engagement and service improvement, making sure to connect your experiences to the specific requirements of the role.
Highlight Relevant Experience: In your CV, emphasize your leadership roles in patient experience or customer engagement. Include specific examples of how you've developed strategies that improved patient retention and satisfaction, as well as any data-driven results you've achieved.
Showcase Your Data Skills: Since the role requires a data-driven mindset, be sure to mention your expertise in qualitative and quantitative research methods. Provide examples of how you've used data to influence decision-making and improve service quality in previous positions.
How to prepare for a job interview at Tate Recruitment
✨Show Your Passion for Patient Experience
Make sure to express your enthusiasm for transforming patient experiences. Share specific examples of how you've successfully improved patient engagement and satisfaction in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've influenced teams in the past. Highlight instances where you've driven change or improved service quality, especially in healthcare or similar sectors.
✨Tell Compelling Stories with Data
Be ready to showcase your storytelling ability by translating data into impactful narratives. Use examples from your experience to illustrate how data-driven decisions have led to successful patient engagement strategies.
✨Understand Stakeholder Management
Discuss your experience in managing relationships with various stakeholders. Emphasize your ability to communicate effectively with both frontline teams and executives, showcasing your influencing skills.
