Customer Service Representative- Epsom in Guildford

Customer Service Representative

Epsom, Surrey

£26,000 starting salary + bonuses

Office-based, hybrid option after probation

Join a friendly team in Surrey as a Customer Service Representative. If you thrive on variety, enjoy problem-solving, and take pride in delivering exceptional service, this could be the perfect opportunity for you.

What you\’ll be doing:

• Handling customer enquiries via phone and online with professionalism and accuracy
• Administering mortgage accounts (completions, payments, transfers, amendments)
• Managing accounts, including opening, closing, and transfers
• Preparing letters and responding to enquiries
• Performing cashiering duties and supporting internet account processes

What you\’ll bring:

• Excellent organisational and communication skills
• A logical, analytical approach to problem-solving
• Accuracy and attention to detail
• Ability to multitask and adapt quickly
• IT literacy and eagerness to learn
• Experience in customer service

Benefits & Perks:

• Scaled pension scheme
• 25 days holiday allowance, rising to 28 with service
• Parking permit for a local car park
• Discretionary bonus based on company and personal performance
• Perkbox membership
• Bupa Private Medical Insurance
• Volunteer day each year
• Life assurance
• Season ticket loan
• Hybrid working options

Apply Now and send us your CV. We\’ll be in touch as soon as possible!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.