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- Tasks: Support individuals affected by fraud with empathy and guidance.
- Company: Leading recruitment agency with a focus on customer care.
- Benefits: Flexible working hours, hybrid model, and supportive team environment.
- Why this job: Make a real difference in people's lives during vulnerable moments.
- Qualifications: Experience in a contact centre and strong communication skills.
- Other info: Quick application process for a role that fills fast.
The predicted salary is between 13 - 16 £ per hour.
A leading recruitment agency is seeking a part-time Call Centre Advisor based in Glasgow. The role involves supporting individuals affected by fraud, providing empathy and guidance during vulnerable moments.
Candidates should have experience in a contact centre, strong communication skills, and a desire to deliver exceptional customer service.
This position offers a flexible working schedule with a hybrid model, combining office and remote work. Interested applicants should apply promptly as the role will be filled quickly.
Fraud Support Advisor - Part Time, Hybrid, Glasgow employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Advisor - Part Time, Hybrid, Glasgow
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand what we stand for, especially when it comes to supporting individuals affected by fraud.
✨Tip Number 2
Practice your communication skills! Since this role is all about empathy and guidance, we recommend role-playing common scenarios with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Be ready to share your experiences in a contact centre. We love hearing about how you've handled tough situations and provided exceptional customer service in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of us, and we’re eager to find the right fit for this part-time role.
We think you need these skills to ace Fraud Support Advisor - Part Time, Hybrid, Glasgow
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. This role is all about supporting individuals during tough times, so share any relevant experiences that showcase your compassionate side.
Tailor Your Experience: Don’t just list your previous jobs; connect them to the role of a Fraud Support Advisor. We want to see how your contact centre experience has prepared you for this specific position, so be sure to draw those connections clearly.
Communicate Clearly: Strong communication skills are key for this role. Make sure your application is well-structured and easy to read. Use clear language and avoid jargon to ensure we can easily understand your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it shows you’re keen on joining our team. Don’t wait too long, as this role will be filled quickly!
How to prepare for a job interview at Tate Recruitment
✨Show Your Empathy
As a Fraud Support Advisor, you'll be dealing with individuals in vulnerable situations. Make sure to highlight your ability to empathise and connect with customers during the interview. Share specific examples from your past experiences where you provided support and understanding.
✨Demonstrate Communication Skills
Strong communication is key in this role. Prepare to discuss how you've effectively communicated with customers in previous contact centre positions. Practise articulating your thoughts clearly and confidently, as this will showcase your ability to handle sensitive conversations.
✨Familiarise Yourself with Fraud Issues
Do some research on common fraud scenarios and the impact they have on victims. Being knowledgeable about these issues will not only impress your interviewers but also help you provide better support if you land the job. Consider discussing recent trends or cases during your interview.
✨Ask About the Hybrid Model
Since this role offers a hybrid working model, come prepared with questions about how the team collaborates between office and remote work. This shows your interest in the position and helps you understand how you can best fit into their working environment.
