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For Companies At a Glance
- Tasks: Support customers affected by fraud, providing guidance and empathy during tough times.
- Company: Join a leading Financial Services company in Glasgow City Centre.
- Benefits: Earn up to £19.63 per hour with flexible hybrid working.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in a contact centre and strong communication skills are essential.
- Other info: Full training provided and excellent career growth opportunities await.
The predicted salary is between 13 - 20 £ per hour.
Position: Call Centre Advisor - Part Time
Location: Glasgow
Role Type: Part-time
Salary: Up to £19.63 per hour
Contract: 6 month contract, starting 30th March, hybrid working (3 days a week in the office). Office based in Glasgow City Centre. 25 hours per week.
The Fraud and Scams team is seeking individuals to support customers affected by fraud, providing understanding, protection and guidance during challenging moments. Full training is provided to navigate these issues and support vulnerable customers at all times.
The Opportunity
You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fallen victim to a scam.
What you will receive:
- £19.63 per hour, paid via Umbrella
- Part Time: 25 hours per week
- 6 month contract
- Hybrid working, 3 days a week in the office
- Office based in Glasgow City Centre
- Working 13:00pm - 18:00pm Monday to Friday
- Start date: 30th March
What You Will Be Doing
- Supporting clients' customers during vulnerable moments, when they most need it
- Building natural rapport through conversations that make customers feel protected and valued
- Showing personal resilience in challenging customer situations to deliver positive outcomes
- Championing customer experience with a personal touch, empathy and focus on the right outcome
- Developing knowledge about the latest fraud and scams and sharing knowledge for continuous development
What We Ask From You
- Experience in a contact centre; experience in Financial Services is highly desirable
- Exceptional listening and communication skills with empathy
- Strong teamwork ethic and motivated
- Desire to go above and beyond for customers
- Flexible, can-do approach to work and adaptable to business needs
What Next
If you are interested in this position, please apply today and a team member will be in touch to discuss your application. Please note the start date is Monday 30th March.
Please Note
This role is working for a Financial Services company and will undergo compliance checks including a DBS and Credit check, alongside 3 years of referencing. Consider this before applying. This advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, so we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities and will consider reasonable adjustments in the application or interview process. Your comfort and accessibility are our priority. We invite you to share your preferred pronouns in your application.
Call Centre Advisor in Glasgow employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor in Glasgow
✨Tip Number 1
Get to know the company and its values before your interview. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Call Centre Advisor, you'll need to empathise with customers. Try role-playing with a friend to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to share examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Call Centre Advisor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Advisor role. Highlight your experience in contact centres and any relevant skills that show you can handle challenging customer situations with empathy.
Showcase Your Communication Skills: Since this role requires exceptional listening and communication skills, use your application to demonstrate these abilities. Share examples of how you've effectively communicated with customers in the past, especially in sensitive situations.
Emphasise Teamwork and Flexibility: We value a strong teamwork ethic and a flexible approach. In your application, mention instances where you've worked well in a team or adapted to changing business needs, as this will resonate with us.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Tate Recruitment
✨Know Your Stuff
Before the interview, brush up on the latest fraud and scams. Understanding the common tactics used by fraudsters will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Empathy is Key
Since you'll be dealing with vulnerable customers, practice demonstrating empathy during your interview. Use examples from past experiences where you've shown understanding and support to someone in a tough situation.
✨Showcase Your Communication Skills
Prepare to discuss how you build rapport with customers. Think of specific instances where your listening and communication skills made a difference. This is crucial for a Call Centre Advisor role!
✨Flexibility and Team Spirit
Highlight your ability to adapt to changing situations and work well within a team. Share examples of how you've gone above and beyond for customers or collaborated effectively with colleagues in previous roles.
