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- Tasks: Lead and motivate a high-performing customer service team to deliver exceptional experiences.
- Company: Join a forward-thinking organisation focused on excellence and continuous improvement.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for training and development.
- Why this job: Make a real impact on customer experience strategy in a fast-paced setting.
- Qualifications: Proven leadership experience in high-volume customer service roles.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Hours: Monday–Friday | 37.5 hours per week
Are you a customer service leader who thrives in a fast‑paced environment and enjoys building high‑performing teams? This is a pivotal role where you’ll shape customer experience strategy, lead a regional team and drive operational excellence across the business.
The Role
You’ll play a key role in delivering exceptional customer service by leading, developing and motivating the Customer Services team while working closely with Operations, IT and senior leadership. Acting as a bridge between customers and the business, you’ll ensure service standards remain consistently high and aligned with company goals.
Key Responsibilities
- Embed exceptional customer service across the organisation by supporting and implementing company policies
- Act as the main liaison between Customer Services, Operations and customers to ensure seamless service delivery
- Lead, coach and develop the team, setting clear targets, performance plans and career pathways
- Identify talent and support succession planning to ensure long‑term team strength
- Deputise for the CS Operations Manager and cover Senior CSA/CSA duties when required
- Oversee recruitment, onboarding, training, coaching and mentoring alongside the Training & QA Lead
- Conduct performance reviews, manage standards and apply corrective actions in line with HR policies
- Work closely with IT to improve system functionality and respond to evolving customer needs
- Maintain strong relationships with internal stakeholders and represent the business at meetings and events
- Ensure contract reviews, reporting and processes meet accreditation standards including ISO 17025 and MCERTS
- Support group‑wide alignment and the rollout of new processes and best practices
- Champion company values and promote a culture of excellence and continuous improvement
Skills & Experience
- Proven experience in a senior, high‑volume customer service leadership role (ISO 17025 laboratory experience desirable)
- A confident, motivating leader with strong team‑building and coaching skills
- Excellent communication skills with the ability to engage stakeholders at all levels
- Strong problem‑solving and decision‑making capability in a fast‑moving environment
- Results‑driven with a passion for improving customer service performance
- Flexible, adaptable and comfortable managing change
- Experience training, mentoring and supervising Customer Service Advisors
Why Apply?
This is an exciting opportunity to make a real impact, influence customer experience strategy and grow within a collaborative, forward‑thinking organisation.
Customer Service Team Leader in England employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer service strategies. Be ready to discuss how your experience aligns with their goals and how you can help shape their customer experience strategy.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've built high-performing teams and improved customer service performance in previous roles. This will demonstrate that you're the confident, motivating leader they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Leader in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in customer service and any relevant achievements that showcase your ability to build high-performing teams.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved customer service, and driven operational excellence in previous positions.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Tate Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their customer service philosophy, recent achievements, and any challenges they might be facing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and be ready to discuss how you would implement these strategies in this new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you've had to handle difficult customer situations or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company's customer service strategy, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the company is the right fit for you.