Contract Adviser in England

Location: Remote Role – The role involves National Travel to multiple sites (London, Southwest England and Nottingham)

Hours: 37.5 per week

Start Date: ASAP

Salary: £35k to £40K DOE

I’m really excited to be working with this organisation and supporting them as they continue to grow. They’re a genuinely forward-thinking business with a strong focus on their people, continuous improvement, and doing things the right way. It’s a great time to join the business, with a real sense of momentum and a strong focus on growth, innovation, and continuous improvement.

Purpose of the Role

This role provides comprehensive HR advisory support across the business, with a particular focus on employee relations (ER), enhancing people management capability, and ensuring consistent application of HR policies and procedures. You will act as a trusted advisor to managers, offering clear and pragmatic guidance across a wide range of people-related matters, while helping to build confidence and capability. You will apply your knowledge of employment law alongside an understanding of organisational culture and operational priorities, ensuring advice is both compliant and commercially sound. The role also contributes to continuous improvement of HR practices, processes, and overall people outcomes. You will report to the Employee Relations Manager.

Key Responsibilities

• Provide timely, practical HR advice across a wide range of areas including performance management, absence, conduct, capability, wellbeing, organisational change, and general employee queries.
• Coach and support managers to enable effective people management and early resolution of issues.
• Support probation processes, contractual queries, workforce planning discussions, and general HR administration.
• Manage HR queries through a centralised case management system, ensuring responses are timely, consistent, and well documented.
• Accurately log and categorise cases, maintaining clear and comprehensive records.
• Monitor progress against service levels, prioritising based on urgency and impact, and escalating where appropriate.
• Analyse query trends to identify recurring issues, knowledge gaps, and opportunities to improve processes or guidance.
• Collaborate with HR colleagues to ensure seamless case management and service delivery.

Employee Relations (ER)

• Provide expert advice on complex ER matters including disciplinary, grievance, bullying and harassment, whistleblowing, performance, and absence management.
• Ensure compliance with employment legislation, internal policies, and recognised best practice to minimise risk.
• Prepare high-quality documentation such as investigation reports, meeting notes, outcome letters, and case summaries.
• Track and manage ER cases, providing updates and identifying trends or potential risks.

Policy, Process & Continuous Improvement

• Support the review and enhancement of HR policies, procedures, and guidance materials to ensure alignment with legislation and best practice.
• Identify opportunities for process improvements and support implementation of changes.
• Contribute to the development of HR resources, templates, and manager guidance.

Business Partnering

• Build strong working relationships across the organisation, becoming a trusted HR contact.
• Maintain an understanding of operational challenges and people priorities through regular engagement with teams.
• Support organisational change initiatives such as restructures, consultations, and role changes.

Skills & Experience Required

• Minimum of 3 years’ HR experience, ideally within a multi-site environment
• Strong knowledge of HR practices and employment law
• CIPD qualification or equivalent experience
• Experience managing employee relations cases
• Experience using HR systems and case management tools
• Strong organisational skills and attention to detail
• Ability to handle sensitive information with discretion and confidentiality
• Excellent relationship-building skills and ability to influence stakeholders
• Confident decision-making and problem-solving capability
• Commercial awareness and ability to balance business and employee needs
• Resilient and positive approach when dealing with complex situations
• Flexibility to travel as required

What’s Offered

• Competitive salary and benefits package
• Opportunities for professional development and career progression
• Generous annual leave entitlement plus public holidays
• Access to wellbeing support programmes
• 27 days annual leave plus bank holidays
• Season Ticket Loan
• Additional employee benefits and discount schemes