At a Glance
- Tasks: Lead a front-of-house team to create welcoming experiences for members and guests.
- Company: Join a design-led, community-focused workspace that values people.
- Benefits: Enjoy Monday to Friday hours, a beautiful workspace, and a supportive culture.
- Other info: Autonomy in leadership with daily variety and opportunities for team development.
- Why this job: Perfect for those transitioning from fast-paced customer service to a structured office role.
- Qualifications: Experience in managing customer-facing teams and a passion for positive experiences.
The predicted salary is between 34000 - 34000 € per year.
£34,000 + benefits
London | Full-time | Permanent Contract
Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters.
As Member Experience Manager, you’ll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You’ll set the tone for the space - warm, professional and calm - ensuring everything runs smoothly day to day while building a strong, engaged team culture.
What you’ll be doing:
- Leading, motivating and developing a high‑performing front‑of‑house team
- Overseeing daily operations across reception, meeting rooms and shared spaces
- Acting as the main point of contact in the absence of the General Manager
- Managing stock levels, amenities and supplier relationships
- Supporting recruitment, onboarding and ongoing team development
- Handling member feedback with care, confidence and thoughtful resolution
Why this role?
This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first element.
You’ll benefit from:
- Monday–Friday working hours (no evenings or weekends)
- A beautifully designed workspace with a strong focus on wellbeing
- A collaborative, inclusive culture that values initiative and ideas
- A leadership role with real autonomy and day‑to‑day variety
What we’re looking for:
- Experience managing or supervising a customer‑facing team
- A background in hospitality, retail, coworking or a service‑led environment
- Strong communication skills and a calm, organised approach
- A proactive, solutions‑focused mindset
- A genuine passion for creating positive experiences for others
Member Experience Manager in Edinburgh employer: Tate Recruitment
Join a vibrant and inclusive workspace in London where your leadership can truly shine as a Member Experience Manager. With a focus on wellbeing and a collaborative culture, you'll enjoy a structured role that allows for personal growth while leading a dedicated team to create exceptional experiences for members and guests. Benefit from a beautiful environment, Monday to Friday hours, and the opportunity to make a meaningful impact in a community-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Member Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up at events! Attend industry meetups, workshops, or conferences related to hospitality and customer experience. It's a great way to meet potential employers and showcase your passion for creating positive experiences.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your people skills and experience in customer-facing roles, and let us know how you can contribute to our community-focused environment.
We think you need these skills to ace Member Experience Manager in Edinburgh
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your experience in managing or supervising teams. We want to see how you've created welcoming environments and supported your team members in the past.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to reflect the specific skills and experiences that match the Member Experience Manager role. We love seeing genuine interest and effort!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for creating positive experiences without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Tate Recruitment
✨Show Your People Skills
As a Member Experience Manager, your ability to connect with people is crucial. Prepare examples of how you've successfully led and motivated teams in previous roles. Think about specific situations where you created a welcoming environment or resolved conflicts.
✨Know the Company Culture
Research the company’s values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially around community focus and wellbeing. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle member feedback or manage a busy front-of-house situation. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, how they measure success in this role, or what challenges they currently face. This not only shows your interest but also helps you gauge if the role is the right fit for you.
